Project/Service Delivery Manager for one of the Maintenance and Support Teams. Within this team we manage six to ten customers and the life cycle management of their e-commerce solution. Working closely together with the customers to give the best possible support, gathering requirements to further enhance the customer and end user experience. Ensuring customer satisfaction and revenue.

Responsible for assisting product planning and execution throughout the product lifecycle, including: gathering and prioritizing product and customer requirements and working closely with R&D, sales, marketing, professional services and support to ensure revenue and customer satisfaction goals are met.

Product Owner (Solution Owner), Digital Workplace, Physical Workplace and Travel SolutionsEnd to end accountable for the business development, life cycle management, operation, business continuity, development and business support of the solutions within the areaThe solutions within this area are part of the digital workplace offered to all IKEA 150 000 IKEA co-workers, focus on collaboration and Microsoft O365. • Responsible for migrating to O365• Upgrading structured archiving and invoice scanning solutions to new supported platforms IKEA has close to 30 000 co-workers that travels internationally. • Responsible for introducing and rolling out Travel Online booking tools and new Travel Risk Management solution to be used by all IKEA co-workers. As part of the continuous improvement work we could cut the time of roll out with 50%.• Responsible for creating Co-worker Health & Wellbeing website with Health & Wellbeing Toolbox for IKEA. • An ergonomic handbook to establish a common framework for ergonomics, common concepts and definitions and a common approach to work systematically and effectively within IKEA Group. Leading continuous improvement and business development activities with the IKEA team and with suppliers. Working together with business stakeholder on new and changing requirements.We are working in an agile way with features and user stories, prioritized backlog, sprint planning, stand up meetings, sprint reviews and retrospectives.Managing the roadmap and the budget. Running supplier governance forums. Involved in contract negotiations with suppliers.

Service Owner for Digital Workplace, collaboration area

Service Delivery Manager for Mölnlycke Health Care web. Working with an international team with global solutions.

Project Manager for the development of an application for handling orders of hardware, OS and networks.Project had been going on for about a year and was delayed and over budget when I was assigned to it. My job was to get it back on track and to deliver it without further delay according to customer specification. It was delivered within five weeks according to the agreement with the customer fullfilling the customers’ acceptance criteria’s.

Service level fullfilment lead for the CRM area at IKEA.com and mobile solutions, in an international team with global solutions and a multi vendor setup.

Responsible for lifecycle management and continous service improvement for the products within my service area, to make sure that they meet the service level criteria with respect to availability, reliability, architecture and security requirements.

My experience covers many of the areas within CCM working mainly with IKEA.com, such as configuration identification, configuration and change control, status accounting and audits. I have also been working with deployment management.Part of my responsibilities are developing and enhancing the process for software change and configuration management and education of coworkers. I’m Chairman of the departments Change Control Board where decisions are made of which changes (Change Requests/RFCs) that will be implemented and I’m responsible for follow up and reporting.I’m one of four members in the core team of the Configuration manager network.

Systems development with JAVA and SQL for a new customer order delivery system for IKEA. Taking part in requirement management, analysis, design, and implementation and testing.

Database driven development with SQL and PL/SQL. I was part of the team that handled support, maintenance and development of the customer order handling system for IKEA. Taking part in requirement management, analysis, design, implementation and testing.