Martin Finn Email & Phone Number

Windham, NH, US

Windham, NH, US

Hudson Yards, NY, US

• Global Credit Risk Management: Develop and execute regional credit policies that balance risk minimization with market expansion. Regularly review and adjust credit limits in response to global financial trends and.
• Global Collections: Lead and strategize collections across diverse regions, adapting approaches to cultural, legal, and economic variances. Ensure effective debt recovery while maintaining the company's reputation.
• Global Cash Applications: Oversee the worldwide cash application process, ensuring payments are accurately and promptly applied against invoices across multiple currencies and financial systems. Implement global best.
• Team Leadership: Direct a multicultural, global team, fostering a collaborative environment that thrives on innovation, continuous improvement, and high performance across time zones.
• Strategic Oversight: Provide strategic insights to global leadership on credit, collections, and cash application strategies that consider international financial complexities and regulatory environments.
• Compliance and Reporting: Ensure compliance with international, regional, and local financial laws. Oversee the generation of comprehensive global reports on credit risk, collection performance, and cash flow metrics.

Portsmouth, NH, US

• Lead a team of 24 professionals responsible for all aspects of cash applications, credit risk, collections, and the OTC cycle.
• Reduced Days Sales Outstanding (DSO) by >20% through proactive collections efforts and process optimizations.
• Streamlined cash application processes from 3.5 days to under 24 hours, leading to faster funds availability. Unapplied cash reduction of >90% in 24 months.
• Managed relationships with key clients to ensure timely payments and positive account resolution.
• Analyzed financial data to identify trends and opportunities for improvement in the OTC cycle.
• Guide cash, collections, and reserve reporting and responsibility for AR Securitization with our lending partner from inception and continuing on a monthly basis.

Eindhoven, North Brabant, NL

• Manage team performance to deliver upon KPI's.
• Drive standardized processes, corporate policies, ICS Controls and to ensure best practices are shared and followed.
• Manage team performance to Achieve Key Performance Indicators: On Time and Accurate Dispute Processing and Resolution.
• Manage team performance to research problems, recognize patterns/root causes and recommend/ promote error prevention.
• Initiate process improvements to help automate and streamline processes.
• Develop strategy/roadmap to ensure continuous improvement.

Eindhoven, North Brabant, NL

• Completely re-engineered business process and team alignment for improved efficiency, simplified operations, improved transparency, workflow, and process controls.
• Develop and implement strategy and team goals around metrics and KPI’s to effectively support business needs.
• Preparation of weekly, monthly and quarterly reporting to inform market C-Suite of AR position, and expectations related to bad debt reserve.
• Create a continuous improvement environment leveraging Signify’s Lean methodologies and principles.
• Drive operations performance by ensuring that key design principles are adhered to, by creating and maintaining Hoshin planning and ensuring that continuous improvement projects are executed to time, cost and quality.
• Continuous interaction with business stakeholders, peers and C-Suite from all parts of the various business entities, always focusing on continuous improvement, and end to end methodologies.

Eindhoven, North Brabant, NL

Responsibility for successful in-sourcing of Cash Applications team from third party BPO (Infosys) to local market team of subject matter experts for US and Canada. Achieved best in class application rates, SLAs, and global team collaboration via process standardization, harmonization and efficiency improvements.

Amsterdam, Noord-Holland, NL

• Responsible for 2.2b in yearly cash collections
• Prepares all Internal and External audit requests and responds to all inquiries
• Cash Forecasting by month for each region. Coordination with Accounting Operations on North American and International cash requirements
• Review Aging and make recommendations on large clients and AR exposure.
• Coordinates with business stakeholders to resolve operation workflow issues impacting AR payments (contracts, billing system, client issues)
• Reviews write-off requests and escalates issues to senior leadership team.

Worcester, Massachusetts, US

• Assure timely collection of outstanding receivables in excess of 200 million dollars a year.
• Monitor and report on deviations from credit standards relative to large volume clients.
• Assure timely and accurate invoicing, reconciliations, and month end close processes.
• Manage cash application/accounts receivable
• Conduct credit checks on all customers, establish and manage limits.
• Drive & manage improvements related to bad debt, order process, invoicing, and collection procedures.

Atlanta, Georgia, US

• Developed proposals, and statements of work to define schedule, scope, solution, budgets, as well as other key project indicators critical to the success of projects.
• Provided direction in the development and implementation of data collection and repeatable process systems.
• Completed cross functional high impact projects; such as Netcracker (a next generation enterprise BSS/OSS platform migration), e-billing, call center on-demand routing, and developed SQL based reporting as requested.
• Provided leadership in implementation of company process improvement efforts leading to superior business results.
• Lead, coached, instructed, and developed process owners and improvement teams in the definition, documentation, measurement, analysis, improvement, and control of business processes.
• Gathered, analyzed, and presented company performance data in line with Six Sigma methodologies to identify opportunities and root cause resolution for improvements related to key company objectives.

Burlington, MA, US

• Managed 24 multi-site call center team members and directly reported to the VP of Treasury
• Directly responsible for credit worthiness and collection of 650 million dollar A/R portfolio.
• Responsible for recruiting new hires, performance managing existing employees, and terminations. Also worked with support departments to ensure staffing strategies are effectively executed.
• Determine and communicate monthly FTE estimates and hiring plans for internal and outsource partner centers
• Consult department supervisors regarding appropriate overtime based on the contact volume forecast, and administer and communicate via Blue Pumpkin scheduling suite and email
• Analyzed performance results and implemented department improvements.

Burlington, MA, US

• Managed 14 call center team members
• Responsible for recruiting new hires, performance managing existing employees, and terminations.
• Assisted Customer Service agents in troubleshooting orders and problems that required special handling.
• Responded to customer inquiries and problem solving in a professional and effective fashion.
• Main resource in resolving customer issues brought to the department by utilizing excellent process knowledge
• Analyzed call volumes, call patterns, call trends, and staff productivity.

Princeton, NJ, US

• Monitoring of employee performance through side by side and remote observations, reviewed results with each employee on a consistent basis.
• Providing coaching and identifying additional training to assist agents in reaching required objectives; utilizing web based/pc tools and other reports in working with team.
• Identified progress and addressed areas of opportunity on a team and individual basis.
• Worked closely with Center Staff and Manager to identify appropriate coaching plans for all employees in all key metrics; supervised actions to achieve daily and monthly objectives. Also developed and maintained all.
• Maintained a strong knowledge of all products/practices/policies required to lead and develop a team while participating in constant dialogue with Call Center Manager and peers to share best practices and taking all.

Bachelor'S Degree

Bachelor Of Arts (B.A.)