I am an IT Support Manager, with more than 12 years’ experience in technical and application support in the GIS and Airline industries, focusing on the day-to-day operations and leading a team of 10 Systems Administrators to assure all systems are operational and maintained.I am passionate about new technologies, problem solving and by taking technical challenges head on. By overcoming obstacles or solving a difficult problem is one of the most satisfying feelings. I have always enjoyed taking things apart to see how they work and how it can be changed for optimal performance.Over the course of my career, I have learned a lot about business processes and leadership, as well as team collaboration in project environments, and I believe that this acquired knowledge, skills and experience can be a benefit for any organization.