We simplify compliance as a service delivery for MSPs.

Provide direct partner coaching, provide content for both partner training and event presentations, and speak at industry events.

I make technology work for our clients.

Business Development Lead for Intrasect Technologies. Partnered with small and mid-sized businesses throughout northeastern Indiana to develop stable and effective technology solutions, as well as roadmaps for disaster recovery.

Sales, Design, and Implementation of ShoreTel and Switchvox VoIP phone systems as well as wired and wireless network infrastructure. Manage projects from inception to completion.

Catalpa Street will improve society by taking substance abusers, ex-offenders, and the most desperate individuals of society into our supportive, faith-based family and provide them the support and education they need to re-enter as a productive member of society. Our mission is to create an environment where individuals from diverse backgrounds can learn life skills, and careers, acquire dignity and mentor each other to grow lives of purpose and integrity.

Led a team of 5 sales representatives and provided issue resolution for customer escalations. Supervised the overall daily functions of the store including coaching, discipline, and scheduling of employees to ensure cost effective and quality store operations. Met or exceeded assigned sales performance and profitability criteria. Achieved awards for reaching a composite sales goal attainment of over 110%. Earned a northeast regional high audit score for operational, security and sales integrity. Maintained working inventory control and completed accounting documentation related to daily cash deposits.

Was responsible for day to day operations of the second largest central office by traffic volume in Indiana. Performed routine maintenance and oversaw, coordinated and implemented the installation of new circuits and systems. Coordinated and performed maintenance window repairs and upgrades on 5E and DMS switches that provide trunking circuitry for areas including Chicago, Detroit and Indianapolis. Coordinated test & turn-up activities with LECS, CLECS, and other operational support groups and customers. Earned the Service Excellence award for the quick and effective response to a water line break on primary equipment floor.

Installed and repaired telephone lines to include cable repair and premise repair. Installed and maintained DSL modems, routers and cabling. Configured customer owned PCs and routers for static and dynamic IP addresses. Provided comprehensive telecommunication and networking solutions recommendations to residential and small business customers. Performed troubleshooting and repairs on residential and small business computer networks. Consistently exceeded set goals for productivity and quality. Worked independently utilizing company owned vehicle. Extensive experience with the TEMPO Sidekick 7b, TDR, and JDSU/Acterna network test sets. Routinely filled the role of temporary manager in the event of local supervision’s absence.

Quality testing for all phases of product production.

Served as key technical advisor providing assistance to equipment programmers and operators on techniques for maximum system efficiency. Managed and directed installation and maintenance operations for repair, overhaul, and modification of mobile and fixed high speed general and special purpose computer, switching, and communications systems. Planned, organized, and directed maintenance activities to ensure equipment serviceability before and after installation. Utilizing prescribed operational testing procedures performed preventative maintenance inspections to determine equipment status and evaluate operational performance to ensure proper operation. Planned and scheduled maintenance for section’s fleet of vehicles and mobilization equipment.

Provided board and component level troubleshooting expertise for highly sophisticated communications equipment including antennas, receivers, signal and signal jamming processors, amplifiers, transmitters, graphics control equipment, monitors, and central control unit computers. Determined the extent and economy of repair for malfunctioning equipment ensuring compliance with technical manuals, regulatory requirements, and work standards. Managed development projects for electronic computers, switching systems, data processing and communications equipment. Conducted detailed testing of installed equipment to ensure proper component assembly and serviceability. Isolated malfunctions using operational troubleshooting and testing techniques, logic diagrams and equations, voltage and waveform measurements. Repaired unserviceable electronic computer switching and associated data transmitting, processing, and display equipment. Tested repaired components using bench mockups and related test equipment calibrating and aligning system components according to technical data, equipment handbooks, and local procedures.