Martin Jaime Valencia Email and Phone Number

Development of New Wallet Services and Features- Created use-cases, business requirements, risk and compliance and other relevant documents to support the development of new financial and non-financial features that are integral to the base app solution.- Maintained close and cooperative relationships with the solutions vendor to make sure that all services that are envisioned by the management are rendered properly.- Built connections with other relevant departments involved in both the development and maintenance of new features. Made sure that all relevant departments and divisions are well-advised on any updates or changes based on the direction of the business.- Oversaw development and delivery of new APIs from other business units and ensured timely implementations based on coordinated timelines.- Oversaw User Acceptance Testing and regression testing of the overall platform as well as the new platform enhancements.Platform Management and Business Continuity- Organized the proper distribution of the app for internal Beta testing within selected BPI employees.- Addressed customer concerns and reported issues in a timely manner to the concerning business units or vendors.- Ensured the overall quality of the platform by reporting and documenting bugs, incorrect User Interfaces and downtimes, and made sure that these were addressed or corrected in a timely manner.- Coordinated with all involved internal business units to make sure that the platform maintains compliance and customer serviceability.

Strategic Partnerships and API Partner Initiatives- Expands revenue streams and customer service through non-traditional banking solutions such as APIs and other online banking platforms.- Review of business requirements to ensure consistent partner experience and expectations.- Endorses clients to the ISG and Engagement groups for proper technical and marketing handling, respectively. Coordinates with Corporate Relationship Managers and Business Banking to strengthen clients’ relationship with BPI.- Recommend strategies and initiatives to promote usage of channel.- Monitors partnership performance, marketing program results and provides recommendations for sustainable competitive advantage and deliver measurable benefit to the business.Risk and Compliance Management- Ensures that all BSP, risk and compliance, regulatory and internal approvals relevant to the offering are secured, documented, and continuously monitored to ensure transactional security and compliance.Fulfillment of API Partnerships- Address concerns, complaints and suggestions raised by partners and other units of the Bank related to API business engagement with an acceptable turnaround time.

Acquisition • Acquired new to bank clients from mass markets, SMEs, and corporate segments. • Implemented effective strategies based on target market to increase sales and retention before or after sales activities. • Increased financial literacy and awareness among students and employees by conducting seminars during account acquisition activities. Volume • Increased deposit volumes of branches via newly acquired and repeat clients from various market segments. • Assisted partner branches in meeting and booking potential high-volume clients. Cross-Sell • Contributed to bank revenue from loans and credit cards solicited from both clients and non-clients of the bank. • Maximized product campaigns to increase banking coverage and usage of payroll and personal clients. Supplemental Responsibilities • Maintains compliance on banking policies while conducting sales activities. • Completes the annual mandatory courses required for all unibankers and/or FSOs. • Successfully mentored new trainees and staff on sales strategies to acquire their goals as well as maintaining good relationship with fellow unibankers.