Martin Mihaylov Email & Phone Number

Plovdiv, Bg

Plovdiv, Bulgaria

As a Customer Master Data Specialist, I maintain and manage the centralized repository of essential customer information. I ensure data accuracy, consistency, and accessibility across all departments, supporting enhanced operational efficiency, personalized customer service, targeted marketing, and effective financial management. With a keen eye for detail and proficiency in data management tools, I help drive informed decision-making and regulatory compliance within the organization.

Plovdiv, Bulgaria

Conducted comprehensive identity document verification, following standardoperating procedures to identify fraudulent or authentic documents.Extracted essential data segments from various documents and cross-referencedthem with provided supplementary information, ensuring data accuracy andconsistency.Utilized live image comparisons with images on relevant ID documents to performfraud assessments and KYC verifications, enhancing overall security measures.

Plovdiv, Bulgaria

Managed basic administrative duties efficiently.Checked and managed the status of client payments, sending invoices, and providingadditional information if required.Filling missing information in the company-owned ERP and CRM systems.Handled customer inquiries related to "ORAK" software products, addressingquestions, problems, recommendations, and concerns.Provided excellent customer support for the platform "smartercard.bg", ensuring apositive customer experience.

Bachelor'S Degree, Design And Print Communications

An engineering degree, focusing on graphics design, using and maintaining a wide variety of printing machines as well as knowledge.

High School Diploma, French And Russian