Exploring and addressing service-related needs of NOKIA IP Routing’s customers by developing and positioning end-to-end services solutions, partner with the sub-regional IP Routing Business Lead and Sales for creating, defending and closing competitive product & services proposals, ultimately growing IP Routing business.Covering Services in areas of:· Professional Services· Maintenance Services· Deployment ServicesEngaging Managed Services and Consulting Services teams whenever appropriate and needed.Have ownership and accountability for the order intake on the above Services and for the profitability of the ION IPR business (services) within the perimeter.Developing customer specific pricing strategy.Defining and providing the Scopes of Work, Statements of Compliance, optimized cost estimates and a competitive selling price for all required services.Driving and managing the Maintenance Renewal program for all IP Routing customers.Developing and managing a pipeline of forecasted and non-forecasted services opportunities.Developing business initiatives and specific Market Attack Plans to grow services and IP Routing businessRegional prime contact for IP services:· Austria· Central EuropeSupporting also:· Turkey· Azerbaijan

• Worldwide single point of contact for network audit related activities in Optical domain.• First contact for new post sales activities which implies resource assignment as well as resource escalation point.• Activating and monitoring the internal engagement process to ensure deliverables meet agreed SoW with right quality, cost and timeline.• Support PLM/PS presales during the offer phases to clarify the needs, assess feasibility and identify the related effort/costsMain responsibilities:• Understand, capture and challenge inputs from customer requests, key customers decision makers, technical and operations staff, and translate them into effective requirements and solutions• Obtain details of the customer’s current environment and the Present Mode of Operation• Write Scope of Work documents• Write/Approve Design (HLD, LLD, Migration Strategy etc.) documents• Write/Approve Method of Procedures documents for customers and for Internal Use• Support Presales team for Product & Solution demos and POC delivery• Plan, prepare and execute a POC with all requested tests• Prepare cost estimates and Project plans• Attend and lead presentations, kick-off and closing meetings with customers• Coordinate onsite/remote activities in customer network• Escalate in case of issues internally towards support and R&D and externally towards customer• Follow up on running activities and perform regular reporting internally and externally• Plan and prepare acceptance tests• Perform resource assignment together with people line managers

First contact point for new presales activities as well as technical escalation point in post sales. Provides best in class expertise and technical guidance to external/internal partners, anticipating needs and constantly creating the know-how and process efficiency.• Support PLM/PS presales during the offer phases to clarify the needs, assess feasibility and identify the related effort/costs• Serve as primary SME in both on site and remote PS activities in order to maximize/optimize/set up for success the remote activities• Anticipate the needs based on pipeline & product plans and suggest areas for skills growth• Anticipate areas for potential PS growth and support PLM during technical assessment• Ensure experience acquired is efficiently and effectively shared within the PS teams• Work with and lead SME for HLD/LLD and MoP documents• Global role covering first-off and special project worldwide

Responsible for delivering different types of professional services (consulting, design, integration, migration, traffic & DCN analysis, optimization, transformation) related to Alcatel-Lucent Transport and Optics network management systems from project (TPM role) and also execution (implementation role) perspectiveGlobal role covering first-off and special project worldwide

Manages the implementation of all the technical aspects of the Customer Project, in terms of feature content, delivery date and quality of the technical solution, from offer preparation through deployment activities and customer acceptance. Plans, organizes and pilots the Customer Technical Project in the framework of the Contract Implementation Process (CIP); coordinates the technical support activities involving other ALU departments; is the customer prime interface for all the technical aspects of the solution and manages the daytoday relationship with the customer. TPM works closely with the Solutions Architect to insure delivery of the solution. TPM is also an active contributor of Alcatel-Lucentproducts/solution introduction, evolution and roadmap.• Supports LTPM in defining integration strategy & coordinates involvement of integration teams• Identifies deliverables under his responsibility. Plans & executes these deliverables taking care of cost & milestones• Is prime interface with customer Technical Managers for all technical concerns. Understands the customers' strategy and manages his technical expectations• Follows up KPIs of the operator's network in order to ensure theoptimized usage of the deployed solution• Is in charge of identifying risks for both customer and Alcatel-Lucent Proposes & implements risk mitigation plan• Identifies and analyses customer needs and advises them on solution / technology / products that are the best fit. Supports offerdevelopment. Provides feed back to R&D/PLM teams regardingfeatures & performances needed• Is responsible to propose PM a migration strategy & plan of execution• Defines and executes upgrades & retrofit strategies• Is in charge of the coordination with new product introduction teams for First Off applicable in their projects• Is in charge to build and manage the customer network configuration (HW & SW)

Driving the process to come to an appropriate Transport solution for specific customers according to their current situation and ensure a value proposition (e.g. business case preparation) together with the CSA Contributing to the offer process to ensure consistency and a maximum usage of received information Analyzing customer feedback related to our Products, Services and Solutions, in order to provide feedback to PLM Creatings vision and interest for Transport solution in workshops and presentationsDefining and executing business plans on country/cluster level by Identifying relevant Market/Technology trends in the transport domain (HLN) Project managementTechnical project managementTechnical presales & Business DevelopmentOptics Network Management Systems expert

Responsible for:- SDH Network Management Systems expertise- 1354BM-ETH product management- 1359HA product management- Technical project management- Specialized solutions coordination- 1354BM-ETH expert pool coordination- Technical presales & Business Development Specialized Solutions

In charge of migration, installation, commissioning and upgrading of SDH Network Management System Platform (1350MS).Worked on projects in Benelux, US, Turkey, Taiwan, Singapore, South Korea, Thailand, Malaysia, Australia, Hong Kong...1999-2001 Member of OND TEC/Operations in Alcatel Netherlands2004-2005 System supervisor in Optics RSC APAC