Martin Lambov Email & Phone Number

Banbury, England, United Kingdom

- Worked with the SaaS business model and provided excellent customer support and sales advice to existing and new customers on different subscription tier plans.- Used entry-level HTML5, CSS and JS to provide bespoke solutions and implement new features based on client’s requirements.- Performed regular checks and updates to end-user website's back-end.- Managed and operated all aspects of an internal help desk ticketing system by responding to more than 500 end-user customer requests, and guided over 150 customers through basic troubleshooting tasks.- Collaborated with the team to identify and resolve software issues, create backups and gained valuable experience in debugging techniques.- Performed weekly updates to SaaS documentation by fully producing text-based tutorials, graphics and video guides.

Stratford-Upon-Avon, England, United Kingdom

- Record and produce original video content using DSLR cameras and work collaboratively with business clients in the field of Motorsport, SaaS and E-Commerce.- Use of softbox lighting with a 3-light setup and professional audio recording to capture studio-quality scenes.- Manage the setup and breakdown of cameras, boom and lav mics, and lighting equipment.- Deliver edits with multiple camera angle choices, titles, graphics, audio and special effects, using Premiere Pro and After Effects.

Stratford-Upon-Avon, England, United Kingdom

- Provided exceptional customer service- Mobile device support (iOS, Android) - setup, updates and troubleshooting.- Created multiple sales action plans to promote and improve the store’s KPI and customer satisfaction by implementing realistic targets and demonstrating accountability.- Oversaw and monitored the new hire orientation and training process, providing technical knowledge across internal POS systems.- Ensured proper merchandise presentation, inventory levels, assortments, and signage.

Bachelor'S Degree, Computer Games And Programming Skills, 2:1

Btec Level 3 Extented Diploma In It, Information Technology, Tripple Distinction

Notable units included (18 in total): - Computer Systems - Organisational System Security - IT Technical Support