Operations Director at LighthouseOperational Management of Company and work flow, including:> Client liaison> Project Management> Business Infrastructure> HR & H&S

Responsibilities> Develop and implement Sales and Marketing strategy.> Costing of maintenance contracts> Client liaison> Marketing initiatives

Responsibilities> Set and implement a National Marketing strategy.> Recruit and Develop a UK partner base> Implement and manage localised marketing initiatives with Partners> Project Consultancy

Responsibilities • The overall Management of the WastefileUK division• Enhance and develop Sales, Marketing and Account management• Set, achieve and exceed sales targets• To recruit and manage all staff• Introduce marketing and sales strategies to build market awareness and shareMajor Achievements• Instrumental in project sales of major UK construction and house builders• Developed a new system to manage waste streams, now adopted my many of the major UK land developers• The re-engineering of the company especially operations and customer service to create a Call Centre of Account Managers, thus effectively manage the growth and development of customers and accounts.• Created a sales and Marketing team that increased sales in excess of 60%

1992-1996 Production Manager Responsibilities• Achievement of departmental targets, both financial and production• Compliance with exacting Quality Standards ISO 9001• Motivate a fluctuating workforce (of both permanent and peripheral employees) to maximize performance• Responsible for all recruitment, training, disciplinary and HSE matters within the department.• Extensive planning and budgetary control1990-1992 Sales EngineerResponsibilities• To enhance sales through customer relations / mail shots and promotional work• Extensive telephone work - worldwide. Negotiating new and existing contracts• Customer liaison, to promote and instil confidence for customers in all aspects of the sales function.

Sole representative, consequently responsibilities covered: -> Servicing existing customers> Canvassing for new business> General queries and inquiries> Equipment maintenance and repairs