An exceptionally creative company that provides unique solutions to complex business challenges using strategic innovation. Industries include international chocolatiers, frozen food giants, CPG, global telecom utilities, beer/wine/spirits, consumer electronics firms, several othersIdentify consumer trends, attitudes and pain points and utilize holistic approach/divergent thinking to generate original insights/new concepts/technology; put succinctly - empathize, define, ideate, prototype, testTeam lead fostering success through original concept development, new product development, rebranding, unique marketing initiatives, full brand campaigns and naming (NDA’s signed)Deliverables are submitted for stakeholder/Director level approval and onto fabrication, consumer testing and focus groups

Independent contract work producing live events: venue manager, stage manager, sound/light board operator, prop design, voice-over talent in national/regional ads for radio & televisionIndependent film work: assistant director, camera operator, set decorator, costumes, P.A. and actorAssociate Producer: international theater festival-14 years, live webcast show - 5 years Wrote, produced and edited radio commercials, station ID’s, bumpers, drops and stingers for Central Florida FM marketWorked live remotes for the top Rock station in OrlandoTeam building facilitator; events are highly engaging & entertaining designed to increase morale, enhance teamwork + foster communication as well as improve group problem solving skills, build relationships and they are custom tailored specifically to clients’ marketing needs, key initiatives and timely product promotionsClients include Groupon, Hilton, Deloitte, Accenture, Kraft, Gillette, Pfizer, G.E., Hasbro, Pepsi, othersBrand ambassador/marketer for campaigns and marketing initiatives for over 10 years in Chicago

Voice-Over & on-camera talent for national and regional commercials and ad campaigns for radio & television. I’ve provided character voices for games, voiced industrials and done narration. I have taught voice-over workshops, led workout rooms and coached one-on-one. Prior to voice acting, production experience includes commercial spots for FM radio airplay, radio imagining, bumpers, stingers, station ID’s and also on-air personality for live-remotes.

Technical experience includes: Windows/Office 365, Mac OS/iPhone, SharePoint, G-Suite, Excel, Outlook, PowerPoint, Slack, Trello, Five9, Adobe, various video/audio-editing platforms, PMS (hotel check-in systems), HRISHardware: WAP/routers, A/V equipment, digital TV’s, still/video cameras, sound/light boards, digital projectors and various gadgets of all kinds

Sell stock and options trading education programs over the phone (>300 calls/day)
First point of contact with new prospects on the various trading methods, direct them towards the most appropriate program best suited to their needs/goals; consistently achieved 100% of quota
Tasked by division chief to use active listening & empathy to field calls from anxious clients requesting refunds to make a personal connection over the phone, assuage fears, address concerns & solve issues 
On-board/mentor new clients into our methodology, instruct ways to successfully navigate curriculumWork with senior account managers to close new business and personally set up in-house upgrades

Oversee a diverse group of people in fast paced environment to create memorable experiencesDirect wine/menu training, promote teamwork, good sanitation and ensure a high level of serviceGuide each shift as M.O.D. through our ‘team’ service, treating problems as challengesCreate training programs; principal manager reporting directly to G.M and chef-ownerCultivate staff food and wine knowledge/gracious hospitality skills to engender guests to feel at homeGreat wine and superlative ingredients have terrific stories; my passion was sharing those stories, their history and how they are made. In re-telling them we can connect people through food

Hire, cultivate and supervise a technology based call center team for a healthcare industry leaderOn-board/network administrator for Five9, a top rated cloud-based call center and CRM platformEarned department Team Lead role/stakeholder on iterative bi-weekly Scaled Agile Framework (SAFe)/Scrum software rollouts; provide feedback, champion end users’ experienceDesign and implement UI to best suit our specific project and sales needsQuickly assimilate company’s three proprietary software systems relied upon dailyTasked with migration of 1.4 million medical practitioners across the U.S. to adopt use of virtual online portal in lieu of phone, fax & email inquiries adding substantial labor savings to doctors’ officesTrain team to leverage recent billing/administrative inquiries to show value of portal access and also function as tech support gurus to educate & triage (even their office Wi-Fi) issuesAnalyze and submit weekly client user data/adoption rates for department heads and stakeholdersUnder my leadership portal adoption increased from 16% to 34% in 1 year while working under strict adherence to HIPPA guidelinesInnovated new process that led directly to the team averaging over a 22% increase to 2,200 calls/week

Project manager for all aspects of a year-long sales oriented mobile tourResponsible for driver logs, expense reports, safely driving our rig and each 10,000ft sq. load in/load outUtilize technical/mechanical prowess and dynamic people skills to tend to various vehicle, gear and staffing hiccups that inevitably arise on a project of this scale, handling each with grace and aplombLiaise with local management and sales teams for each regional event to ensure seamless management and execution; collect and report all weekly sales/guest traffic data (exceeded all but 1 sales objective)Train and supervise all locally hired staff at each city, manage multiple vendor relationships at each venue, and emcee events to engage guests of all social/ethnic/economic backgrounds

Concierge for Disney’s worldwide flagship hotel: The Grand Floridian Beach Club; charged with creating magic by consistently anticipating guests’ needs and exceeding expectations; multiple commendations receivedAssigned to a number of V.I.P.’s & personally escorted very-very special guests ‘backstage’ for exclusive events; discretion exercised for heavy traffic of celebrity clienteleOne of a handful of trainers for Guest Service operations/vintage ticket exchanges and co-author of guest service training manualReported directly to Resident Manager to triage all guest billing disputes and delicately handle issues engendering trust, assuaging their concerns; was given the power to take any appropriate action including drafting correspondence and issuing refunds One of a select group of cast members with knowledge and ability to work as a front desk ‘floater’ at multiple Disney owned resorts on property

The Disney University / Instructional Design / E-Learning / TBT and Instructor Led Training / Performance Coaching /Management - Leadership - Technical Training / Process Workflow / Change Management ClassesTrack record of successfully facilitating curricula from the hourly to the executive level Implemented and facilitated Disney’s flagship management training and recruiting program: Talent Search, an innovative process teaching leadership, shared vision, system-thinking focusing on personal/team enhancement On kickoff team instructing newly developed CRM Train the Trainer classes to transition every front desk/guest service/reservations employee into company-wide change over to custom softwareOne of only a handful of trainers to provide PMS (hotel operations software) training required by each and every Walt Disney World Resort team member working at all company owned hotels on property Key design team member/trainer of Service Recovery specializing in empowerment and problem solving skills for front line employees toward goal of 100% guest satisfaction Facilitated regulatory training to O.S.H.A. Food Safety standards Blood Borne Pathogens and safety protocols

Project Manager for Ving® key change-over from optical lock system to magnetic swipe device; cross-functional training to engineering, front office and housekeeping departments to ensure all deadlines met for lock replacement and integration of 3rd party software installation to hotel Property Management SystemSpecial Event Lead: Jolly Holidays Dinner Show overseeing ticketing, staffing & execution of a holiday spectacular; a multi-act production of nearly a hundred dancers, characters & staff that has entertained tens of thousands