Do you also want to achieve higher customer satisfaction?With focus on the customer, I have been working for companies in Communications-, Utilities-, Retail-, Services-, Manufacturing- and Life Science industries for more than 20 years. As Manager I focus on achieving a higher level of customer satisfaction through analytics and insight in the huge amount of data available around the customer journey.In order to meet the increased customer demands across multiple channels, it is important to be able to build bridge between commercial and technology. Be able to collect, store or real-time analyze the customer data across all channels and combine it for analysis and forecasting. These new insights enable the organization to build products and solutions that are more relevant for the customer.As a Manager and expert in the in the field of tension between commercial and technology, I have focus on Business Development through:- Empowering employees with insight about the customers to drive new business.- Create better visibility of available data, enabling a better customer experience.- Enable automated trigger based campaigns based on customer insight.- Build on and use existing IT solutions for more value.- Optimize the IT architecture for the future.- Reduce CAPEX investments.Please do not hesitate to contact me for a virtual meeting or a phone call. E-mail: martin@liebach.comPhone: +45 61 28 28 28Management | Sales Management | Marketing Management | Business Development | Business Strategy | Strategic Management | Product Management | Project Management | Key Account Management | Negotiation | Analytics | Business Intelligence | Customer Intelligence | Data Management | Forecasting | Fraud & Security Intelligence | Cross Channel Customer Experience | Solution Selling | Online Marketing | Social Media | Result Oriented | Integrity| Empathic | Analytical | Structured | Outgoing | Credible | Powerful