Martin Jordan Email and Phone Number

Combining creative thinking, commercialism, a passion for coaching customers and 38 years of retail and leadership experience to help startups and local businesses grow, adapt and thrive in a world where the face, personality and authenticity of a business, becomes ever more crucial for success.

- Led business development activity, including responsibility for expanding consumer distribution and driving B2B sales channel improvements through identifying and engaging new partners and negotiating relevant commercial and legal terms. - Led the identification of localised SMB, public sector and enterprise business opportunities. - Enabled retention of market leadership status through generating qualified business lead opportunities and establishing commercial relationships… Show more - Led business development activity, including responsibility for expanding consumer distribution and driving B2B sales channel improvements through identifying and engaging new partners and negotiating relevant commercial and legal terms. - Led the identification of localised SMB, public sector and enterprise business opportunities. - Enabled retention of market leadership status through generating qualified business lead opportunities and establishing commercial relationships with strategic partners.- Developed and delivered a high-impact, board-approved partnership distribution strategy targeting under-indexing customer segments. Show less

- Identified start-ups for potential investment in support of O2 Telefonica's three-year strategic plan. Provided coaching, mentoring and support to a diverse range of start-ups in order to optimise growth. Collaborated with key stakeholders to identify issues and gaps within their areas in support of efforts to scout specific start-ups. - Added value to the Telefonica O2 business customer proposition and relationship through leveraging start-up innovation. Facilitated workshops and 121… Show more - Identified start-ups for potential investment in support of O2 Telefonica's three-year strategic plan. Provided coaching, mentoring and support to a diverse range of start-ups in order to optimise growth. Collaborated with key stakeholders to identify issues and gaps within their areas in support of efforts to scout specific start-ups. - Added value to the Telefonica O2 business customer proposition and relationship through leveraging start-up innovation. Facilitated workshops and 121 sessions with large enterprise companies, showcasing start-ups that specialised in areas relevant to their customer strategy, pain points and needs. - Delivered significant value to Telefonica O2 UK through incremental revenue and cost savings achieved by establishing lucrative partnerships with several start-ups covering the IT, marketing, sales, business and HR areas. Show less

- Spearheaded the development and delivery of the franchise strategy, driving optimal profitability and performance. - Create and led a new centralised franchise function and virtual team across all O2 areas.- Defined the customer experience measures and controls, ensuring the franchise agreement, commercial terms and franchisees enabled the delivery of consistent marketing leading experience scores.- Drove major improvements in sales, consistency, compliance and… Show more - Spearheaded the development and delivery of the franchise strategy, driving optimal profitability and performance. - Create and led a new centralised franchise function and virtual team across all O2 areas.- Defined the customer experience measures and controls, ensuring the franchise agreement, commercial terms and franchisees enabled the delivery of consistent marketing leading experience scores.- Drove major improvements in sales, consistency, compliance and customer and employee experience across all stores through the implementation of a digitalised benchmarking tool, and structured store visits.- Substantially increased channel profitability through the successful delivery of new commercial terms, updated franchise agreement and franchisee engagement.- Winner of the 2016 BFA Franchisor of the Year Award for Customer Focus Show less

- Led, developed and supported 2.5k employees across 250+ company owned and franchise stores. This included ensuring the delivery of all sales targets, rebuilding the regional leadership team following a restructure and strategic change of purpose. - Successfully led the transfer of 76 company owned stores and employees to franchise within a 6 month period and to budget.- Key contribution to the development and delivery of the 'Love What You Do' culture change programme. Drove… Show more - Led, developed and supported 2.5k employees across 250+ company owned and franchise stores. This included ensuring the delivery of all sales targets, rebuilding the regional leadership team following a restructure and strategic change of purpose. - Successfully led the transfer of 76 company owned stores and employees to franchise within a 6 month period and to budget.- Key contribution to the development and delivery of the 'Love What You Do' culture change programme. Drove significant improvements in customer and employee experience. Show less

- Established, led and developed a team of 45 with responsibility for the creation and delivery of the design, merchandising and display strategy across 472 stores. Managed all store communications, relationships with vendors, suppliers and third parties and delivery of all commercial and brand in-store activity. - Drove significant improvements in communication and collaboration across all departments.- Developed and rolled out a highly effective £1.3m vendor funded in-store… Show more - Established, led and developed a team of 45 with responsibility for the creation and delivery of the design, merchandising and display strategy across 472 stores. Managed all store communications, relationships with vendors, suppliers and third parties and delivery of all commercial and brand in-store activity. - Drove significant improvements in communication and collaboration across all departments.- Developed and rolled out a highly effective £1.3m vendor funded in-store display layout within four weeks. - Created and delivered the successful retail 2013 Expo event, including management of a £500k budget. Attracted over 1k attendees. Show less