Established and led the Global Product aligned Distribution Application Support team targeting a DevOps model using a Follow the Sun approach to provide tier one support to all Distribution, Corporate, Finance, HR applications and associated data feeds.• Defined our product quarterly roadmaps with our business stakeholders to deliver continued service and product improvements, risk mitigation, remediation of legacy technical debt, strengthening of monitoring capabilities and automation.• Delivered and implemented the Global Support model to converge support using integration between ServiceNow and Jira.• Conducted data analysis as part of incident and request management, comprising Fund Accounting, Fund Valuations, Product Setup, Product Launch, Client Reporting and vendor feed.• Supported key business workflow activities such as Assets Under Management, Product Management, client, and regulatory reporting (EMIR, MiFID, GDPR and AML) workflows, delivered key monthly and quarterly business processes to regulatory and client requirements. • Stabilised, standardised, and optimised Platform services delivered change including migration of services to Azure Single Sign-On, Azure Cloud hosted platforms, performed data centre move and consolidation, server and application decommission, application vendor upgrades and supported key Transfer Agent and Data Vendor transformation including data validation, leading product team user acceptance testing and sign off.• Supported a range of applications and services including Datawarehouse platforms, SAP, Basware, Salesforce, Pardot, Seismic, QlikView, Informatica, Charles River SAAS, Allego, Riva, BWise SAI360 (Risk), WordPress, IIS, SAP-ERP, SAP-HR, SAP-HANA, My Compliance Online and Azure services such as Databricks and Snowflake.• Managed the internal and third-party teams to perform triage on data issues placing focus on management of the client experience through rapid response to support service and communication.

Led a portfolio of projects for the Distribution line of business Salesforce change as part of a drive to Digital. Leadership of the Client Change Agile Scrum to delivering business led change to enhance, enable and deliver time sensitive bespoke client reporting and onboarding requirements to MiFID and EMIR standards.Outcomes delivered:• Led the Distribution Small Change Scrum using Jira, delivered 87 changes through monthly Sprints managing a budget of circa £1m for the Cash Management, Fund Accounting, Finance, Client Reporting and Engagement, Digital and Marketing lines of business. Led a Scrum team composed of Business Analysts, Development, QA, business sponsor and UAT users.• Enhanced the governance and prioritisation approach through stakeholder engagement and transparency; ensured that we delivered key client facing deliverables to maintain customer delight including tactical where necessary, managed the communications with end clients and custodians.• Mapped sprints to business priorities and implemented monthly development roadmaps across the Data Warehouse, Operational Data Store, Enterprise Application Integration, Salesforce, and Cache teams.• Completed development and change comprising enhancements to existing systems, implementation of automation to reduce complexity and risk. Creation of bespoke client reports confirming to MiFID, EMIR, PPF and BVI standards from multiple data sources covering trade, position and valuation, scenarios defining ETL workflows and schedules.• Delivered two Salesforce projects to enhance the Digital platforms for client engagement and data delivery. Stand up of a like live environment for training and client demonstration to aligned to a broader strategy of Digital first and meeting wider compliance and group data policies.

Management of the Global Application Simplification work stream working with the Commercial Bank and Payments architects and Portfolio Delivery managers in a mixed Waterfall and Agile approach with a $15m budget to deliver $7m in savings. Led the finance and business management teams to identify and realise benefits broken down by IT product and financial category.Outcomes delivered:• Reduced IT spend for the Commercial Banking and Payments lines of business by $4 million.• Decommissioned 91 applications and their IT infrastructure to deliver $0.5m in direct savings through resource optimisation, cancellation of support contracts and software licenses.• Streamline end user compute consumption through migrating users to VoIP from fixed Cisco phones, decommission devices, migration to BYOD (Good) from Blackberry, reduce VIP support, switch video conferencing devices to WebEx.

Solutions architecture, infrastructure support and Project Management for the Global Banking and Markets line of business as part of their data center exit program:•P2V (Physical to virtual server migration) of development, staging and production services including clusters.• Delivery of the VMware ESX host Consolidation Work stream to consolidate hosts, apply patches to ease support and reduce complexity.• End to end project management to migrate 200 virtual machines using Veaam to the new ESX 5.5 farm.• Production support, documentation, service innovation and automation.• Active Directory and Microsoft System Center Operations Manager enhancement, migration and support.• Business as usual project delivery - implementing new virtual and physical servers for Voice and VMware ESX projects comprising Cisco UCS Blades, HP ProLiant and HP ProLiant blade servers.

Technical leader of platform design and build solutions engineering projects for the Global Wholesale Banking and Treasury lines of business comprising Windows, Citrix and IIS platforms. Platform innovation, workload optimization and risk reduction to facilitate infrastructure and organizational objectives for reduced complexity, risk and operating cost.• Migration of line of business applications from three legacy Citrix farms across Windows domains to one new XenApp 6.5 consolidated farm seamlessly, combining both application and infrastructure changes as part of the overall delivery. • Citrix published application roadmap and strategy development working with stakeholders to ensure that capabilities and capacity align with the multi-year line of business strategy and stakeholder requirements.• Migrated Swift end user applications (Creat GUI, Swift Workstation and Webstation) to Citrix for seamless application packaging and delivery. Creation of a scalable and repeatable environment from which the Swift end user applications could be delivered. Deployment of Fircosoft software for Dodd-Frank compliance.• Deployed vendor application IT2 Treasury Workstation, integration with CashPro Online and migrated clients to the new platform.• Leadership of security patch deployment engineers to all line of business platforms using BigFix, Microsoft Patchtool as appropriate and PowerShell.• Delivery of the platform innovation work stream, to identify systems for virtualization, optimization or decommission; working with stakeholders to achieve sign-off and funding for execution.• Migration of servers as part of the data center exit project from their Croydon data center.• Technical engineering and delivery of multiple solutions to deliver bespoke including Fusion-io, IBM iDataPlex, Oracle ExaData, IBM Netezza and IBM XI52 DataPower appliances as appropriate.

Team leader of the Wintel Operations efforts focussed on platform stability, risk mitigation and enhancement.• Project management of the data centre exit project for all Windows servers and appliances.• Consolidation of hardware platforms to reduce gold stock and associated hardware maintenance contract costs• Service enhancement, stakeholder engagement and process to improve our qualitative and quantitative key performance indicators. • Leadership of server compliance with IT Security and vendor recommendations for operating system patches, as well as Java, Adobe and Microsoft Office patches.• Server platform consolidation: reduction of range of hardware platforms supported, establish procedures for decommision and re-use.• Enhance stability and service levels of the backup and archive environments using ArcServe, comprised of infrastructure renewal, agent and software enhancements to meet objectives for risk reduction and service improvement.• Support of Euclid PC and the Euroclear payments platform, leading the application of application fixes and upgrades.Integration Engineer, July 2009 - January 2009Production support of Fortis Bank platforms in preparation for business separation and integration:• Technical consultancy and delivery of environments for divestiture projects for Fortis Bank.• Integration of Fortis application workloads, user environments and infrastructure to BNP Paribas.• Adoption of BNP Paribas operating models and standard toolset for the windows server, Citrix and IIS/SharePoint environments.• Production support of the infrastructure including web proxy systems, Exchange, Citrix, IIS and SharePoint environments.Application system Engineer, December 2007 - June 2009Wintel and Web support of internal and customer facing web applications.• Apache application deployments and support• Citrix application deployment and support• Continued security patching and OS service pack upgrades, resource scheduling and reporting.

Strategy, consultancy and support of the DataSynapse blade farm for the front office credit and risk lines of business. • Maintain and exceed business objectives to optimize the infrastructure load, maintain production stability and on board new workloads seamlessly.• Adoption of a unified voice and engagement process for grid services for end to end stakeholder management.

Production support of the application server estate which comprised of 5000 physical rackmount, blade and virtual servers capturing multiple lines of businesses and applications including front office risk through to trade capture and settlements.• Deployment and management of the front office blade farms in the UK and France for risk and credit lines of business for use with DataSynapse GridServer.• Migration of front office compute workloads to an externally hosted compute on demand platform.• Server platform evolution, estate management, security patch deployment Citrix support.• Service pack upgrade project activities across Windows server operating systems, including layered applications such as Insight Manager, Legato networker etc.• Planning and implementing security patching across all application server environments and ensuring compliance with the Group IT standards• Definition of operating standards and procedures to enhance platform stability.

Technical author for the data center move and disaster recovery project. Accurate documentation for various levels, for technical and business sponsors involved.