Martin Mccall-White Email & Phone Number

Melbourne, Australia

Geelong, Australia

ACHIEVEMENTSEstablished Barwon Health’s Daily Operating System framework for daily service integration and continuous systems improvementEstablished balanced and multi-layered service measurement system to monitor and improve performance Developed new Emergency Model of Care and Short Stay Unit to improve National Emergency Access Targets (NEAT) performance and inject new revenues post 10M FY15/16 budget deficitLed strategy to realign services to reduce cost in response to FY15/16 budget deficitConceptualised and developed flex capacity model for Barwon Health acute bed plan to improve service efficiency and financial sustainability Developed comprehensive staff engagement framework to create culture of enquiry and inclusiveness in decisions about service changes using tiered forums and problem-solving toolsLed Direct Reports in leadership development individually and as a team, and in their support of local teams to: build capability, pull improvement opportunities up and down, and sustain change Fostered industry-recognised innovations in key service delivery processes, including discharge scheduling and ward pull systems Supported the expansion and contemporary management of clinical trials, particularly in Cancer Services and EndocrinologyProcured $6M Emergency Department Information System Developed real time application of Victorian Health Experience Survey to bring voice of consumer to the forefront of staff engagement and service designDelivered standalone neurosciences ward as stage one of three-stage service plan to provide neurosurgeryBuilt relationships with private hospitals and state emergency services to safely manage 7% year on year growth in community demand for emergency servicesPartner investigator in Australian Research Council-funded research with Monash University Business/Health Schools and Safer Care Victoria into how we sustain and scale healthcare improvement, know-how and successes within health services and across sector

Geelong, Australia

Former iteration of current role with the scope of Emergency Medicine and General Medicine

Director Service Redesign, Innovation & Strategy provides direct support to the Chief Operating Officer to lead by challenging legacy systems and structures, development of strategy, and a singular approach to operations, accountability, governance, advisory and planning. The role is a change agent leveraging clinical and business expertise to grow new business, introduce improvements and deliver results. ACHIEVEMENTSDeveloped 2015-20 Strategic Plan with Barwon Health BoardRestructured Barwon Health acute services to create program-based operating structureDeveloped Barwon Health Business Plans in 2014 & 2015 and oversaw implementationManaged organisation’s relationship with Commission for Hospital Improvement, Vic Department of Health & Human ServicesPartnered with Department to develop and roll-out Health Improvement Capability Quotient toolDeveloped regional Cardiac/Cardiothoracic model of care for Barwon Health and St John of God Healthcare to attract highly specialised casemix and retain medical training programs within regionDeveloped Intensive Care Unit model of care for the new state-of-the-art facilityEstablished regional neuroscience referral pathways increasing access for rural & regional patientsReduced unnecessary hospital presentations by developing a Personalised Home Telehealth service for prevalent chronic conditions and studied outcomes in partnership with Deakin UniversityDelivered key advice to Executive and Board on strategic issues undertaking analysis of national, regional and local trends including hospital demand projections, demographic challenges with an aging population and political factorsRedesigned Elective Surgery pathway to meet National Elective Surgery Targets and develop an engaged cultureDeveloped clinical and business case for new IT-based systems for clinical alerts, pathology and imaging ordering, and results review Led appraisals of capital investment programs including Pharmacy robotics

Manager Service Redesign is accountable for establishing Barwon Health as a test site for $21 million Redesigning Hospital Care program and developing a service redesign unit. The position ensures there is an organisational approach to project management and service redesign via framework development and by enhancing the organisation’s ability for continuous improvement supporting the utilisation a range of robust project methodologies. The position provides a direct project management function to major projects and redesign work within the organisation. ACHIEVEMENTSDeveloped Service Redesign and Innovation (SRI) strategy and key reform action plansManaged organisation’s engagement with Director, Redesigning Hospital Care Program, Vic Department of HealthSuccessful submissions to Victorian Department of Health for program & project fundingDelivered statewide demonstration projects resulting in:o Reduction of orthopaedic long waitlist from 670 to zeroo General Medicine becoming a national leader in length of stay performance Achieved 19% improvement in acute inpatient productivity through key reform programs in:o Admitted and non-admitted Emergency pathwayso Elective surgery and theatre pathwayso Subacute careo Discharge pathways (including expansion of Hospital in the Home program) Established use of Australasian Health Round Table & US-based Advisory Board benchmarking in strategy and improvementEstablished Barwon Health Project Management Framework and pipeline for business initiatives and their auditConvened multiple national external stakeholder conferences focused on Health Service redesign and operations management research

Masters Of Enterprise, Business & Economics

Diploma Of Management

Bachelor Of Applied Science, Speech Pathology