Melinda (Mel) Martin, Cpc-A Email and Phone Number

• Acted as the company’s primary point of communication in the contact center.• Researched and responded to complex customer telephone, electronic or written inquiries and provided excellent service to customers with information regarding eligibility, benefits and claims, with emphasis on customer education satisfaction and retention.• Responded to complex telephone, electronic and written inquiries from dental/vision professionals, groups, subscribers, and brokers.• Expediently accessed reference materials to analyze and determine appropriate responses to telephone, electronic and written inquiries.• Communicated eligibility, benefits and claims status, policies and procedures.• Documented each customer encounter and resolution in the appropriate computer tracking system.• Awarded VIP Incentive Stay + Bonus during peak season.• Beneficiary of adherence and customer service appreciation gift cards.

• Worked for C-level executives utilizing professionalism, collaboration, outstanding organizational and communication skills. Willingness to go the extra mile; heavy travel, expenses, time management, intense calendaring, prioritization and transferring data entry into various systems.• Personal and corporate responsibilities. Primary point of contact for internal and external areas on all matters.

• Develop plans to meet the business needs of SVPs, VP and teams.• Maintain complex high-volume calendar and daily schedules.• Coordinate and arrange meetings in a fast-paced environment, including conferences, WebEx and off-site meetings.• Coordinate travel arrangements and expenses in a timely and efficient manner.• Provide quality and professional support assisting with various administrative duties for Finance Team.• Manage all duties while working in two separate systems for calendaring and communications.• Serve as liaison with Procurement and Provisioning with regard to SVPs, VP and teams for office installation and IT/telephony equipment issues.• Sole Notary for Finance.

• Organized and coordinated heavy calendar management.• Scheduled substantial domestic and international travel along with expense management utilizing SAP and Oracle.• Managed Town Hall meeting arrangements and execution.• Handled needs appropriately with internal management, staff, outside clients, vendors and candidates in a fast-paced environment.• Coordinated vendor contracts.• Facilitated office moves and floor planning.• Collaborated with all executive assistants on urgent onboarding process.• Assisted with special projects and performed other duties as assigned.

• Managed office and executed many office upgrades.• Completed in-flight projects and initiated new projects as needed.• Implemented and managed Company calendar.• Served as onsite liaison for property management.• Combined communications across Companies and instituted electronic signature software.

Exclusive provider of radiological services at Northside Hospital/Imaging Centers.•Supported the Executive Director, President and the Physician Executives using project management, communication and organizational skills.•Provided daily gatekeeper duties to Executive Director; heavy calendaring, detail to phone calls and executive meeting planning.•Served as notary for attorney billing requests.•Suite liaison for property management.•Conducted research related requests for information, routine inquiries and ad hoc projects.•Provided updates and submissions for Mid-Level Professional/physician documentation and regular reporting.•Managed heavy catering for Practice.•Administered customer service in routing patient calls and handling patient complaints.

The leading provider of LASIK, Referral Ophthalmology and Cosmetic services in the Southeast.•Liaison to COO in daily operations of Corporate, Ambulatory Surgery Center and Clinics.•Assisted Dr. Woolfson (Founder) with State licensure renewals and memberships along with personal calendaring and miscellaneous needs.•Handled confidential personnel information and support with legal issues.•Contact between Corporate and Property Management; first responder to building issues.•Assisted in overseeing 2010 corporate build out of new suite/floor and relocation.•Involved with trailing patient activity on Facebook and Kudzu web sites.•Submitted weekly tracking comparison statistics to management.•Scribed for quarterly meetings and monthly Doctors’ meetings.•Managed catering, assisted with Company outings and volunteer work.

Privately owned manufacturer and distributor of medical products in the health care industry.•Managed and maintained schedules of executive leadership team.•Dealt with highly sensitive and confidential personnel information.•Organized, tracked and reported on current and future projects.•Promoted effective working relationships utilizing strong interpersonal and organizational skills.•Assisted with internal and external client presentations.•Prepared, tracked and monitored expense reports.•Other duties assigned including catering, various errands and coordination of planned company-sponsored events.