Martin Mulberg Hansen Email and Phone Number

Responsible for implementing SAP Fieldglass modules in line with business objectives for strategic clients in APAC. Responsibilities include;- Responsible for the end-to-end implementation of SAP Fieldglass for clients across multiple industries.- Lead business requirements gathering sessions and design workshops with clients.- Document requirements and processes in relevant business requirements and solution design documents.- Configure test and production environments in line with client requirements.- Undertake data analysis, mapping, and migration into configured environments. - System integration efforts including requirements capture, testing and trouble shooting with SuccessFactors Employee Central, Ariba Network, S/4 Hana and other third-party systems.- Conduct and manage user acceptance testing. - Provide ‘Train the Trainer’ sessions.- Production of customer & internal documentation, including process flows, design documents, options papers, enhancement requests & integration specifications.- Onboard and mentor new Implementation Consultants.- Effort estimation & solution consultation for regional pre-sales team.

- Drive customer focus on all strategic customer engagement initiatives.- Maintain relationships with internal audiences and drive customer focus on all strategic customer operation initiatives.- Quality Document Management System support.- Capture, document and communicate executive summary messages for operations related incidents to all internal and external stakeholders.- Develop communication strategies to effectively engage & inform a defined audience for strategic customer operation projects and initiatives.- Active participation in the Incident, Change and Problem management processes to represent and provide accurate and timely defined communication to customers.

Responsible for project managing workforce management solution implementations for a wide range of customers within hospitality; retail, transports and logistics.Responsibilities included: - Managing customer relations - Understanding and documenting customer business requirements - Database creation, configuration and solution testing - Identifying customer training needs; coordinating and conducting training for customers - Providing ongoing client support and ensure successful implementation - Provide support for tender responses

Responsible for project managing technology deployment projects ranging from Microsoft Dynamics CRM implementations and customizations; rolling out Cloud Application suites such as Channel Partner Portals; Channel Sales and Analytics to stand alone projects such as e-mail campaigns and data management tools.Responsibilities included:- Point of contact for all stakeholders, expectation and escalation management- Creation of business cases to senior management to determine ROI and feasibility on potential deployments- Conducting workshops, understanding business needs, perform gap analysis and documenting requirements - Data analysis and mapping- Coordinating with software developers to ensure solutions where built to specification - Conduct solution testing, create test scripts and UAT- Developing training materials and training end users and internal staff- Responsible for successful project delivery

Managed two sales teams operating in 16 countries throughout APJ, with a total of 15 direct reports. Responsible for managing all aspects in the sales cycle and delivering $65M+ USD in annual bookings; achieving and exceeded against internal and client booking and revenue targets whilst building and managing a strong and sustainable sales team via external talent acquisition and internal promotions.

Responsible for two smaller sales teams comprising of 5 direct report. The two teams operated in 12 countries throughout Europe. Responsible for ensuring that the ServiceSource teams were successfully implemented and fully trained on new client systems, processes and products. Soon after implementation, the team exceeded client expectations and successfully achieved targets delivering $9M+ USD in bookings.

Managed key deals and responsible for an average of 35% of the total quarter over quarter bookings on a 7 person sales team. Ensured partner performance increase with key partners in Northern Europe via established incentive programme.

Assisted in onboarding of new sales reps. Increased involvement in team development hereunder creating training documents to further team’s abilities. Undertook reporting responsibilities from team management while achieving sales targets in assigned territories.

Established long-term client and customer relationships in multiple regions (Denmark, Sweden, Finland, Netherlands, United Kingdom and Ireland.) Achieved on assigned bookings targets, quarter over quarter.