Concepción Martín Moreno Email & Phone Number

• French multinational company in the Customer Care sector; CCA INTERNATIONAL S.A. HR Director at a national level for a Contact Center Platform. Managing the following tasks from 8-2010 to date: Direction, coordination and management of the HR Department reporting to the French Head Office with a team of 7 employees.- Labour Relations.• Leading the relation with the Union’s Representation. • Legal representation of the company.• Responsible with regards to official institutions.- Personnel Administration• Coordinate the payroll process for the whole platform (around 350 employees). • Coordinate the labour contractual policy of the platform. • Analysis, development, and implementation of improvement measures in order to correct absenteeism, costs and staff analytics.- Recruitment.• Control and follow-up of the recruitment processes.• Team dimensioning for the platform.- Training and development.• Development and Management of the Annual Development Plan.• Training needs assessment.• Responsible for the Development of all the employees in the company.- Compensation and Benefits.- Labour Risk Prevention.• President of the Security and Health Committee.• Coordinate and supervise the LRP Policy.

• German multinational company in the automotive sector FRAPE BEHR S.A. 7 years and 10 months, (12-2002 to 09-2010). Manufacturing refrigeration and air-conditioning equipments of the highest standard for the automotive sector with 3 production plants, managing the following tasks with SAP HR (AP) software: • Responsible for the payroll of 750 employees in Barcelona and with 1.250 employees relocated in 2 working centers in Tarragona, social insurance and accounting balance.• Management and coordination of a 3 employees team in Barcelona, 5 employees in 2 working centers in Tarragona and external support staff. • Forecasting and Labour costs measuring.• Taxes models 111 and 190.• Staffing terminations.• Retirement estimation. • Representation with regards to the local conciliation organism and Work Inspections. • Liaising with the Worker’s Committee• Reporting to the central Headquarters in Stuttgart.• Managing the documentation of expatriates for the Social Security.• Staff statistics, absenteeism, costs, etc.• Responsible with regards to external and internal labour audits. ACHIEVEMENTS• Implant and coordinate projects and improvements with the SAP HR (AP) consultants.• Strikes.• Closing of a working center.• 1 Employment Regulation Plan of cession.• 3 Employment Regulation Plan of extinction.• Relocation of the staff to another working center.

Barcelona Y Alrededores, España

• German multinational company. HENKEL IBERICA, S.A. 1 year and 5 months, (07-2001 to 11-2002). Managing the following tasks with SAP HR (AP) software;• Responsible of 2 payrolls with 270 employees, accounting balance and social insurances. • Forecasting and labour costs measuring.• Taxes models 111 and 190.• Responsible with regards to external and internal labour audits. • Staffing and controlling of the communications to the Social Security managing Winsuit.• Controlling the extension of contracts.• Retirement estimation. • Statistical mechanism for the surveys of the National Statistical Institution and the Labour Ministry. • Managing the documentation of expatriates for the Social Security.• Travelling management for the department.

Zaragoza, España

• Spanish Company, ARTRA, S.L. 11 years, (09-1990 from 06-2001). Managing the following tasks;• Responsible for the payroll with 80 employees, accounting balance and social insurances.• Forecasting and labour costs measuring.• Taxes models 111 and 190.• Staffing and controlling of the communications to the Social Security managing Winsuit.• Staffing and controlling the extension of contracts.• Administrative tasks.