Martin Nabbs Email & Phone Number

London, Gb

London, United Kingdom

Providing 3rd Line Technical Staging and Production Support on Tier 1 and 2 applications used in Metro Bank. Pro-actively monitoring applications so that any potential issues are found before they could affect the systems.Was a Subject Matter Expert (SME) for the Finova DPR Mortgage Application used by the Mortgage Department. Was a member of the Project that performed an upgrade on this system to a more recent version. The new system was deployed to new hardware in the VMWare SDDC. Data was transformed from the old system via SQL Scripts to be compatible in the new system.Performed DBA work on the databases used by the Finova DPR Mortgage Application. The system was configured to run in Microsoft SQL Server High Availability Groups.Followed Route To Live (RTL) Procedures for upgrades that were required to be made to the applications. Participated in CAB meetings providing advice on the implementation of application upgrades.

Bracknell South, Berkshire, United Kingdom

I was a Senior Support Analyst responsible for providing support for an IT Service Management product in English and French to customers around the world. As a senior I assisted other members of the support team with their issues and worked closely with the Customer Relations Managers to make sure that issues were escalated correctly.I was originally employed as a Technical Support Analyst on the ITSM and GMEE software when the company was called FrontRange Solutions. After the merger with Lumension the company changed its name to HEAT Software. We were then purchased by LanDesk and the newly merged companies became Ivanti.During my time with the company they developed new versions of the ITSM software. The latest version of the software is now called Ivanti Service Management and is available as Cloud and Premise versions.After the merger with LanDesk the company moved support to Warsaw, Poland. I was offered a transitional role to assisted with training the new support team in Warsaw and then mentoring them for the first few months when support was transferred across to them.The Service Management software is a complex product and required knowledge of the following technical areas in order to be able to provide high quality support:• ITIL Service Management Processes – Incident, Problem and Change• Microsoft Windows Operating Systems – Server and Client – Installation and Administration• Microsoft Visual Studio .NET Applications• Microsoft Internet Information Server (IIS)• Microsoft SQL Server – Installation and Administration of 2008, 2012, 2014 and 2017• SQL – including Oracle SQL*Plus, Microsoft SQL Server T-SQL• UNIX and Linux – Installation, Administration and Scripting• Oracle – Installation, Administration and PL/SQL Programming• HTML & XML• VMWare Workstation and LabManager• Oracle VM Virtual Box• TCP/IP Networking• Microsoft Office and Office365• Microsoft Active DirectoryWe used Salesforce for Incident handling.

Assisted with the migration of their main business application from a HP3000 MPE System to a HP9000 HP-UX System.

Twickenham, United Kingdom

I originally joined as a Technical Support Engineer but was promoted to Technical Support Manager for the Northern European Region. I managed a team of 2 who provided Technical Support/Consultancy in the Nordic countries, Benelux, UK, Ireland and also South Africa and the Middle East.The Acucorp suite of software tools were based around their COBOL compiler. The runtime component enabled applications to run on Windows systems as well as most UNIX/Linux systems. Additional software components enabled the applications to access data in Databases (e.g.: Oracle, SQL Server, DB2, Sybase and Informix) or on Remote Systems via TCP/IP.My role at Acucorp included the following duties:• Assisting Sales with Pre and Post sales visits to customers.• Delivering consultancy and training to customers in the EMEA Region.• Presenting at customer conferences demonstrating the solutions available with the software.• Working with colleagues in Europe and the USA on providing solutions to customers.• Liaising with the developers to provide fixes for the customers.• Creation of test environments for resolving customer issues; o Installation and Administration of UNIX, Linux and Windows Servers and Clients. o Installation and Administration of database software including Oracle, SQL Server, DB2, Sybase and Informix.In 2006 I won a company excellence award that was voted on by all employees of Acucorp.

Paris Area, France

London, United Kingdom

Worked as a contractor developing/supporting a Global Wholesale Banking application written in UNISYS LINC on UNISYS A Series mainframes.Clients included UNISYS, Hambros Bank and National Westminster Bank

Data Processing, Pass With Distinction

Applied Science

Education record