AeroLeads people directory · profile
Nick Martin Email & Phone Number
Director of CS Quality Training and Technology
at
FCP Euro
1 work email found
@harrys.com
2 phones found area 555 and 888
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 86%
Current company
Role
Director of CS Quality Training and Technology
Location
Portland, Maine, United States
Who is Nick Martin? Overview
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Quick answer
Nick Martin is listed as Director of CS Quality Training and Technology at FCP Euro, based in Portland, Maine, United States. AeroLeads shows a work email signal at harrys.com, phone signal with area code 555, 888, and a matched LinkedIn profile for Nick Martin.
Nick Martin previously worked as Senior Director of Customer Happiness at Bombas and Director of Customer Happiness at Bombas. Nick Martin holds Bachelor Of Arts, International Relations & Communication & Rhetorical Studies; Security & Diplomacy; The Middle East from Syracuse University - Maxwell School.
Company email context
Email format at FCP Euro
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{first}@harrys.com
86% confidence
AeroLeads found 1 current-domain work email signal for Nick Martin. Compare company email patterns before reaching out.
Profile bio
About Nick Martin
I am an experienced, motivated professional with the ability to execute to results and an aptitude for professional communication. I currently excel within the Bombas team managing a team elevating our Customer Experience in the high-growth years of an E-Commerce, start-up company. I am also a proud first time author of my self-published children's book Acadia Weathervane.As a Voice of Customer and Quality Assurance knowledge leader I’ve built a Quality Assurance program in Harry’s growth years ensuring the voice of the customer drives our customer support. I’ve pioneered confident metrics, vendor relationships, processes and expectations necessary for the structure of a best-in-class Customer Experience team. I served four years with City Year; a well-respected non-profit organization committed to the mission of ending the nation’s drop-out crisis with national service. I developed our fields of admissions, brand awareness, marketing and communications. I have completed a full-time year of service with AmeriCorps*VISTA (Volunteers in Service to America) serving in Disaster Services with the American Red Cross. I am a 2009 graduate of Syracuse University, Maxwell School of Citizenship and Public Affairs where I concentrated in International Relations, International Security and Diplomacy, with a geographic concentration in the Middle East and a minor in Communication and Rhetorical Studies. I am always ready for new professional challenges. I have a strong interest in communications, marketing, consulting, fitness, current events and philanthropy. Specialties: Customer Service, Communications, Marketing, International Relations and Security, Admissions and National Service
Current workplace
Nick Martin's current company
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12 roles
Nick Martin work experience
A career timeline built from the work history available for this profile.
Senior Director Of Customer Happiness
-Managed and empowered the career, learning and development of 8 internal teammates and 150 seasonal third-party teammates to operationalize for fast service and 97% customer satisfaction across 5 service channels and over 500,000 contacts a year. -Overhauled and maintained volume, headcount, and financial forecasting to effectively leverage the.
Jun 2023 - Dec 2023
Director Of Customer Happiness
Apr 2021 - Oct 2023
Manager, Customer Experience - Quality, Training, And Development
May 2020 - Apr 2021
Manager Of Customer Experience Operations
Jan 2019 - May 2020
Customer Experience Supervisor
Apr 2018 - Dec 2018
Quality Assurance Analyst
- Deliver the above-and-beyond Harry's customer experience -- one five o'clock shadow at a time
- Engineer a successful quality assurance program for over 12,000 conversations a week; including confident internal quality metrics, defined and visible tools and expectations.
- Diagnose over $4000 of potential monthly savings by pioneering Customer Effort Score collection to better address areas of customer disloyalty after a customer service interaction.
- Establish a working group and resulting rubric to define, calibrate, and measure quality expectations across five channels, three locations and over 2,500 quality audits.
- Utilize my experience in over 30,000 customer conversations to elevate our Quality and Training program in the early years of an ecommerce startup.
Jul 2014 - Mar 2018
Regional Admissions Communications Manager
I committed to utilizing effective marketing and communications to engage leads into over 500 full-time AmeriCorps volunteers (Corps Members) each year. I served to admit Corps Members to tutor and mentor in under-served communities where one out of two students will drop out of school. I exceled with customer service, brand awareness/management and.
Aug 2010 - Jul 2014
Community Outreach Coordinator And Disaster Action Team Response Supervisor
I committed to a full-time, intensive year of national service as an AmeriCorps VISTA (Volunteer in Service to America). The year of service accelerated my peer/team leadership and problem solving skills. I especially honed my relationship management skills by working closely with various partner organizations and local governments to enhance the chapter's.
Aug 2009 - Aug 2010
Research Internship
I was responsible for compiling thoughtful reports on international security issues with strategic thinking and research, as well as contributing to the Center's website with brief reports on innovative defense technology. I further learned to always dig deeper and look at my research from a new angle. With each new international news report or study the.
May 2008 - Jul 2008
Policy Internship
I contributed to projects such as the Afghanistan-Pakistan Study Group, Homeland Security Round-table, and the Nuclear Defense Working group with event planning, partnerships and research. I was held accountable to remain current and knowledge regarding our global political landscape. I expanded my detail-oriented mentality while planning for external.
Jan 2008 - Jun 2008
Maxwell In Washington D.C.
Syracuse University - Maxwell School Of Citizenship And Public Affairs
Accepted into a selective small group of students to participate in a program dedicated to important institutions, processes, and policy makers in the nation's capital. Participated through a part-time day internship, nightly global issues classes, and weekly seminars at vital institutions for policy-making throughout the city. The program increased my.
Jan 2008 - Jun 2008
2 education records
Nick Martin education
Bachelor Of Arts, International Relations & Communication & Rhetorical Studies; Security & Diplomacy; The Middle East
Syracuse University - Maxwell School
High School Diploma
Freeport High School
FAQ
Frequently asked questions about Nick Martin
Quick answers generated from the profile data available on this page.
What company does Nick Martin work for?
Nick Martin works for FCP Euro.
What is Nick Martin's role at FCP Euro?
Nick Martin is listed as Director of CS Quality Training and Technology at FCP Euro.
What is Nick Martin's email address?
AeroLeads has found 1 work email signal at @harrys.com for Nick Martin at FCP Euro.
What is Nick Martin's phone number?
AeroLeads has found 2 phone signal(s) with area code 555, 888 for Nick Martin at FCP Euro.
Where is Nick Martin based?
Nick Martin is based in Portland, Maine, United States while working with FCP Euro.
What companies has Nick Martin worked for?
Nick Martin has worked for Fcp Euro, Bombas, Harry'S, Inc., City Year, and American Red Cross Of Massachusetts Bay.
How can I contact Nick Martin?
You can use AeroLeads to view verified contact signals for Nick Martin at FCP Euro, including work email, phone, and LinkedIn data when available.
What schools did Nick Martin attend?
Nick Martin holds Bachelor Of Arts, International Relations & Communication & Rhetorical Studies; Security & Diplomacy; The Middle East from Syracuse University - Maxwell School.
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