• Perform NetSuite implementation, personalisation, integration, and support activities as directed by more senior team members.• Take ownership of the assigned tasks and ensure deliverables meet schedule, budget, and quality constraint. Meet and exceed SLA standards.• Maintain and control the Services artefacts in line with approved methodologies, standard and templates.• Using a consultative approach, ensure that services delivered are of a high quality ensuring the customers is referenceable at project completion.• Escalate potential issues to Project Manager, Solution Lead, Delivery Lead ensuring that issues are proactively identified and resolve before the customer is impacted.• Where required, assist the Support Team by providing direct support desk assistance.• Escalate issues as appropriate and utilise correct channels internally and with customers to ensure resolution within agreed timeframe.

• As part of Monash University’s Industry Experience project team, I was involved in the development of a CakePHP web portal and operated in an Agile Development.• Responsible for the maintenance of various documentation, including schedules and reports, while considering the client’s business objectives to shape the project to their vision.• Led the analysis of client requirements (functional and non-functional) while planning the system’s designs (user interface designs, functionality, security measures).• Liaised with internal and external stakeholders on administrative and operational matters regarding the planning, development, deployment, and ongoing maintenance of the systems.• Applied procedures to meet stakeholder requirement, while taking initiative to research pathways to optimise our client’s business model and objectives to take the company into the future.• Assisted in technical and business aspect of the deployment and integration of systems into existing infrastructure, throughout various stages of the project lifecycle, ensuring timelines and accuracy in deliverance of documentation to stakeholders with modifications, avoiding timeline deliver conflicts.