Promoted to Director of Distribution 1/2021Oversee daily operations of 68 outbound routes servicing an average of 500 customers daily Developed and oversee Training program for new CDL drivers.Created metrics to better track and forecast fleet performance.Promoted to Area Distribution Manager 9/2017Oversaw daily operations of supervisors and route driversIdentified productivity opportunities to ensure efficient routes and better customer service.Maintained and implemented changes in route accounting softwareProvided analytical data, customer insights, and service times for reroutes, relief routes, and the creation of new routes. Overhauled and implemented training procedures to ensure efficient and consistent execution.Promoted to Training Supervisor 9/2013Trained and mentored new route drivers on company policies and procedures while communicating progress reports and employee audits with management.

Oversaw all kitchen operations including staffing, scheduling, inventory management, and customer service.Select Accomplishments:- Reduced risks and increased safety by ensuring compliance with precautionary procedures and regulatory health guidelines.- Boosted customer satisfaction by conducting customer service skills training and resolving concerns in a timely and efficient manner, resulting in a boost in customer retention and revenue.- Enhanced employee relations and performance by providing ongoing individual and group training, performance reviews, coaching, and mentoring.

Supervised management operations at various locations needing improvement, including food service, staff development, P&L, and inventory management.Select Accomplishments:- Analyzed and identified areas of deficiency in order to restructure budget, menu, staff, catering, and service levels in order to increase efficiency and productivity, boost employee morale, and maximize customer satisfaction.- Minimized costs by minimizing unused inventory by tracking ordered materials using electronic entry barcode system.

Maintained and operated a manual transmission 16” box truck with hydraulic lift gateExecuted daily delivery and installation orders within a 20 mile radius