Senior Manager
CurrentInitiatives and Outcome1. Process / Workflow simplification ---- Error reduction from 20% to 5%, Efficiency improvement by 20% and 4 FTE capacity creation.2. Turnaround Time Dashboard implementation ---- Client End to End TAT reduced by 20% 3. Process alignment with SLA documents ---- Acceptable rating in GIA audit4. Regular team meeting , One to one session with staff and One to one session with staff ---- Attritions reduced by 50%, 3 staff promoted as managers and 6 staff promoted as Team Leaders 5. Quality framework design/implementation ---- Reduction in errors, Ops loss, near-miss.6. Process migration ---- Mortgage, Personal Loans stabilized7. Budgeting and staff cross-training ---- Idle time elimination, unit revenue improvement by 10% 8. Stakeholder management ---- Reduction in escalations and knowledge transfer.9. Disbursement automation, Daily report automation. Insurance automation, Editable single pager implementation ---- Capacity creation by 9 FTE, Error reduction and E2E Turnaround time reduction by 20%10. Customer calling process implementation ---- Customer experience implementation.
