Martin Shaw Email & Phone Number

Exeter, England, Gb

Exeter, England, Gb

Exeter, England, United Kingdom

Home Based

Home Based In Exeter

As a Project Manager I own and deliver projects within the UK health & care sector. As an Operations Consultant I work with healthcare providers to help them ensure their software is designed in a way that supports their service delivery.Through close collaboration with customers I am able to deliver tailor-made software solutions, ensuring delivery is on time and on budget. I am focused on getting the best outcome for the customer while giving them great service.

Career Framework• Programme manage this fast paced, major organisational change project• Motivate and engage a range of key stakeholders, including directors and senior managers, who I have no line management control over• Work with the organisation’s marketing team to establish an engaging website• Speak at international offices and lead organisation-wide webinars to launch the project• Act as the point of contact for all queries relating to the project and address any issues that ariseLearning & Development strategy• Develop a new approach to Learning & Development within Advanced incorporating needs analysis, new development activities and evaluation of outcomes• Develop and maintain relationships with key stakeholders to ensure the success of the strategy• Use a range of approaches to establish learning needs and learning programmes to meet them• Directly involved in the recruitment of new team members to support the strategy• Collaborate with my team and key stakeholders to measure the success of learning programmes• Monitor Learning & Development budgets• Manage external providersBootcamps & on-boarding• Designed an on-boarding and induction programme for recruits into each function within the organisation• Manage the continual improvement of the bootcamp based on feedback and performance dataTraining, coaching, mentoring & workshops• Design and deliver internal training courses covering soft skills and role based skills for consultants, project managers, customer support teams, technical teams and customer trainers• Deliver a management and leadership training and development programme• Design and deliver a customer service improvement programme• Coach a number of staff through challenges and to support their development• Act as a mentor for 2 customer service staff and 2 consultants• Facilitate workshops with senior leaders to address business challenges• Use Adobe Captivate to design eLearning modules

Home Based In London

• Worked as a technical expert and trusted advisor to customers• Engaged all levels of staff in a customer’s organisation and other associated agencies, asking the right questions to gather and understand their requirements• Enjoyed innovating new approaches to deliver value to the customer• Delivered implementation and change projects within strict budgets and deadlines but used an agile approach as needs would often be clarified during the implementation phase• Trained and provided on-site operational support to customers• Regularly met with Product Management teams to support product improvement based on insights gained while working with customers

London, United Kingdom

• Managed a team of information specialists in a high pressure environment• Created clarity across the organisation about the role of the Information Services team• Produced and automated board and regulatory body reports to strict deadlines• Supported the development of a new data warehouse and migrated existing data to this new tool

Exeter, United Kingdom

• Led the organisation’s successful bid for a very high profile and high value service o Attended regular meetings and negotiations with partner organisations o Built a comprehensive service structure to be used throughout the tender process o Completed tender documentation• Designed and implemented a performance management strategy across the organisation• Created a performance management suite covering all elements of performance within the business• Established the organisation’s quality and performance committee• Overhauled the organisation’s clinical system to improve ease of use and data quality• Provided data analysis services to the business• Led the information governance agenda and ensured the organisation was compliant with the Connecting for Health Information Governance Toolkit

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science (Bsc), Physics

Activities and Societies: Rugby, Football, AstronomyI studied Physics at university. We covered everything from thermodynamics to quantum.

Education record

At school I was House Captain, I was in the school rugby team and I was part of the chess club. I was very active in a number of sports.