Product Manager for Service Provider Operations

• Defining the future strategy of product content extensions for IBM Cloud Orchestrator• Conducting market and competitive analysis • Investigating the business case and requirements for new content working with sales, services and technical SMEs. • Liaising with the development, key partners and design utilizing Agile methods to deliver new content • Creating marketing collateral including: presentations, targeted sales plays, product web page and videos

• Responsible for product management of IBM's IT Operations Analytics software products• Managed Log Analytics from a research project through to commercial launch• Created business and go-to-market plans and obtained approval from the board of management to proceed to launch• Defined new product requirements based on market research and customer interaction guided by IBM Design Thinking and Pragmatic Marketing methodologies• Liaised with the Development and Design organisations utilizing Agile methods to ensure high quality and timely delivery• Created marketing collateral including: presentations, product web pages, videos and demos• Developed plans for a SaaS based version of our analytics products• Drove sales by presenting to potential customers, leading sales road shows and by assisting with queries

• Competitive subject matter analyst for Tivoli's network service assurance and end-point management products• Produced sales collateral and market analysis for the Competitive Portal • Assisted Tivoli sales and technical sales professionals to win deals through competitive coaching• Analyzed industry trends and produced reports that influenced the portfolio's strategic direction

• Solution architecture of telecommunications service management projects for IBM and Vallent (which IBM acquired in 2007) based on a methodical analysis of the client's OSS/BSS infrastructure and their mobile and fixed service delivery architecture • Acting as a subject matter expert on Service Quality Management and Customer Experience Management for other pre-sales professionals• Created and delivered technical sales presentations and demos on site in Telco operators and represented IBM and Vallent at important industry trade shows such as Mobile World Congress• Implemented product proof of concepts and responded to RFPs

• Commissioned mobile billing solutions for telecommunications operators • Responsible for supporting Tango’s realtime GPRS mobile internet and SMS charging solutions. • Delivered technical training to the customer's Telco engineers on site

• Project managing the installation and upgrade of Tecnomen’s real time Billing and Voice Mail systems on international Telco customer sites• Designing, testing and planning upgrade procedures for new product releases.• L3 software support