Martin Henriksson Email & Phone Number

Bangkok, Bangkok City, Thailand

At Studio Superb, we create 3D visualizations for property developers, real estate agents, furniture manufacturers and architects. Customized solutions for every client regardless of project size.As an Account Manager at Studio Superb, I am responsible for creating and managing key client relationships to ensure they are satisfied with our 3D visualization services. My primary responsibility is to act as the primary point of contact for all customer inquiries, issues and needs, building long-term partnerships based on trust and mutual success.I maintain accurate and up-to-date client records, track contract renewals, updates and progress. I work closely with our internal teams to develop customized products and services that align with customer needs, ensuring these are met and that we consistently deliver value.

Bangkok, Bangkok City, Thailand

Was involved in multiple projects involving sales (B2B & B2C) and customer support towards the Scandinavian market.

Bangkok, Bangkok City, Thailand

Popcorn Baby is a new way of celebrating the arrival of a little one, inspired by the Scandinavian style of birth posters. It offers a personalized and stylish artwork that captures the size and details of the baby at birth, adapted to the preferences and traditions of the Southeast Asian customers.Using the Lean Startup approach, testing prototype product with real users and customers, and iterating based on their feedback and needs. Ensuring that we deliver a valuable and desirable product that meets the expectations of the target market.The company was dissolved in middle of 2023.

Eskilstuna, Sweden

Backorder recovery handles the most critical and urgent supply of spare parts for vehicle off road (VOR). This is the highest priority within Volvo to get the parts ASAP for the customers.The role includes: Material planner with frequent, efficient and accurate communication with outside suppliers and internal departments, such as Purchasing, Customer Service, Spare Parts Engineering, Distribution and the production facilities. Extensive negotiation and the coordination of delivery as promised to the customer. Regional contact for: USA, Brazil, South Korea, Singapore, and China.

Bjuv, Skåne County, Sweden

Part-owner in commercial real estate property.Responsible for new business development, strategy, invoices, purchasing and contact for service maintenance. During our ownership, I was responsible for increasing the amount of office space and expanding short-term storage.

Advising, assisting and supporting companies with services as digital transformation, cost reduction, user experience (UX), brand identity, purchasing process, as well as systematic and design thinking, new business development, and management support.During one specific assignment supporting a part owner and site manager, evidence reveled he was embezzling funds from the company. This resulted in legal action, creating new processes and inventory systems. After 6 months the company generated profitability again.

Sweden

We started Gerjo AB with assignments for Vasakronan. The company had responsibility for health, environment and safety (HSE). Which was later further developed into work environment training within SAM and auditing at a number of workplaces.My area of responsibility was purchasing, strategy and design of the business's material that was presented to the customers. Among other things, I designed processes to simplify and make audit documentation more efficient.

Skåne County, Sweden

We started a company that specialized in demolition and hole-making.I was responsible for developing the business and strategy. Focus was to expand the business in a cost-effective and safe way. In less than two years, the number of employees increased from 1 to 16. The company was sold in 2015.

Stavanger, Norway

Started at 1st line support for business consumers.2n line support for invoices.2nd line for internal and external cloud based mobile switchboard support.Received among the highest average Net Promoter Score (NPS) in the business department.In the end: Responsible for the sales results for three teams, a total of 20 operators. Internal trainer and facilitator for 1st line support regarding new personal, new products, sales and advanced services. Project: super-user at Stavanger office. Providing internal support for advance problems.

Lund, Sweden

Wholesale coffee and tea company with its own brand Walters Kaffe. My main responsibility was to listen to the customers and users. Keep track of trends and co-create new offers with our customers. A large potion of the work involved educating and training customer's staff to use, maintain and clean the equipment. I have barista facilitator certification and service technician certification for Coffee Queen vending.The company was merged with another wholesaler in 2010.

Master Of Science - Ms, Innovation And Design

Master's thesis pending. Interdisciplinary program combining engineering science, social science, humanities, and art perspectives..

Bachelor Of Science - Bs, Innovation Technology

Gained expertise in innovation technology and related disciplines. Acquired knowledge of innovation technology's scientific foundations.

International Business, Exchange Semester

Telenor Talent Program

Telenor Norway's longest ongoing internal program for leadership and project management.