Martin O'Leary Email & Phone Number

Swindon

Ensure that changes delivered by technology projects are correctly managed into the business by assessing impact and implementing appropriate training, testing, communications and create any new processes or policies that are requiredAchievements• Nationwide Now expansion – Nationwide Now is a new service that allows customers to apply for mortgages, loans and credit cards via video link from a participating branch to a designated call centre. Commissioned Bournemouth administration centre with 50 new video stations; Oversaw and coordinated installation and testing, provided on site support, troubleshooting and escalation for the new VC equipment and custom Windows 7 build.

Newbury

Ensure global changes are implemented with minimum risk by engaging local service managers, requestors, helpdesk, operations, project managers and engineering teams to create effective plans and communication strategies. Manage compliance to Change Management process, run weekly CAB meetings, assess changes, identity and highlight risk, handle freezes and exemptions, create and maintain user guides and process documentation, support incident and problem management teams in identifying issue and problem root cause, define and create KPIs and custom reports to measure and highlight team and process performance, identity and highlight risk and support end users with the change process.Achievements:• Data Centre Upgrade – Supported deployment of fabric path technology into main European Vodafone Data Centre that minimised risk and impact for 70,000 users. Created implementation, testing and communications plans and coordinated operational teams, service desk and solution owners throughout the night to ensure all systems were correctly shutdown/restarted monitored and tested. On completion all services were restored at the communicated time. • Improved ticket quality - Setup training sessions for 25 key staff and created user guides to ensure that all changes contain: a plan, clear impact, benefit and risk statements and an accurate schedule. This reduced Change Management effort by one day per week and delivered clear, relevant, structured information for approvers and customers.

Newbury

Managed internal IT projects across multiple European countries and locations. Delivered new or significantly upgraded services, provided all technology services for several office relocations and managed new software rollouts. Responsibilities included; risk and issue management, planning, project meetings, reporting, quality gates and approvals, documentation and communication, managing time, cost and quality constraints. Key Projects include:• New Vodafone Group HQ London Office. Reporting to the CTO office managed a core team of 7, including external, suppliers to provide all technology services for the new Paddington office £900K budget. • Rollout of Mobile device management service to Vodafone country markets. Part of a 12 man project team to implement a security system that protects corporate mobile devices.• New Global FAX and SMS platform. Led a project team to design, build and implement a Global FAX and SMS platform that allowed Vodafone employees to send/receive FAX and SMS via windows client.• Project Managed rollout of new software solutions to multiple international markets. Including: Single sign on, automated Wireless network authentication, Vodafone mobile access, Custom Citrix client for call centres -

London, United Kingdom

Managed internal team of three, supporting a 250 user base. Responsible for Email, Active directory, Windows client, networking, backups, setting and measuring team objectives, team strategy and escalations. Delivered• Integrated legacy systems and transitioned support into Vodafone Group - gave users access to all Vodafone IT systems and seamlessly switched support to new service desks.• Ran highly effective helpdesk that ranked highest of the Vodafone Group service desks in user satisfaction surveys.

London, United Kingdom

• Setup and support of server based services Including network FAX, SQL, Eprojects and Arcserve• Setup of new countries with standard Vizzavi domain, mail, file and print structure• Installation and support of Exchange, Windows NT domains, network printing

London, United Kingdom

Installation, configuration and support of Novell Netware, Windows server and client, Exchange and Lotus Notes mail systems for:Alcatel, Whitehead Mann GKR, DSC and AirSpan

Milton Keynes, United Kingdom

• Introduction of remote access, intranet and automated ordering solutions• Setup and maintenance of Windows and Netware file and print servers• ISO 9000 auditor• End user IT support