Multi Skilled Engineer accountable for day to day operations building and successful connection of end users to our network.Managed fibre, end to end through distribution systems, ensuring safety and security, efficient operation along with correct reporting at all times.Saved in excess of £9000 in the first 30 days of the Complex lead to cash through reducing complex L2C tails and finding logical solutions to often complex problems.Manages and plans internal and external stakeholders against workflow to maximise organisational efficiencies.This includes such tasks as● Validation of test rodding and roping● Cabling in the underground and overhead network● Civil engineering avoidance● PON building● FTTP Provision● Faulting and repair● Optical Test Head● Complex L2C● Incremental Build

Responsible for day to day management and operations of the store, including staff kpi's and targets, stock control, wastage, and short and medium term productivity.Managed all cash-handling systems, ensuring security and efficient administration along with correct financial reporting● Minimised known inventory loss by 40% in Gosport through by consistently monitoring product rotation and wastage.● Calculated orders while minimising budget and excess stock and wastage while also maximising availability.● Sustain and maximise the stores productivity development on an individual and operational basis.● Administer cash operations including accountability daily for £30,000 in cash.● Responsible for all aspects of ‘Special buys’.

Responsible for daily operations in the store such as working stock, managing customer relations, use of cashier systems, minimising waste whilst maximising productivity.● Provided exceptional customer service such as educating customers on all products to ensure the best fit for their needs to increase loyalty and retention. Including commendation through 11 ‘WOWs’ in the first 3 months of the LikeAldi campaign.● Improved organisational efficiency by merchandising stock efficiently with excellent levels of fill and availability in all areas of the store ensuring the highest standard of care in the handling, storage and presentation of products.

• Confidently adapted sales framework and product knowledge to meet customers’ individual needs, while maximising KPI’s and incentives often throughout high-pressure sales situations. In addition to resolving complaints, queries and transactions in person and over the phone while attaining to a high level of customer service to sometimes often-difficult clients.• Responsible for photographers’ daily schedules which included; shooting activity photographs and posed portraits as well as Weddings/ROV’s that included meeting clients, managing the clients’ expectations, shooting, viewing, post processing, modifying and delivering the finished product. • Trained photographers on activity shoots, studio setups, portrait, posing and special ceremonies in addition to coaching colleagues through feedback on set ups and imagery to ensure highest quality imagery was being produced.• Created ‘My Cruise Diary DVD’ through Inputting processing and outputting of 60 minutes of moving imagery and audio from various sources and on a cruise-by-cruise basis.• Created new revenue growth opportunities with On-board special guests and modifying existing portraits to achieve 25% more images.• Identified and produced a ‘Back of House Tour’ advertisement video, which helped, improved revenue in 2 different departments by 225%.• Increased speed of output by processing images locally instead over a network saving 60% of processing time.

• Developed and managed finance and workloads by setting priorities, planning, and monitoring progress, ensuring I met deadlines and budgets. • Reduced cost on aspects of the exhibition by up to 75% by using analytical and systematic approach while able to look for logical solutions. • Founded, published, and promoted a full digital presence and hard copy promotional material in under 9 days. • Responsible for organising two well-attended and profitable social events at my student union raising £275.