Leading the charge in developing innovative SaaS products for global expansion, I oversee the end-to-end product lifecycle from ideation through launch and scale. My role encompasses directing product strategy, managing cross-functional teams, and pioneering customer discovery processes to ensure our products not only meet market needs but also drive substantial growth. At HSP Group, we are committed to transforming the landscape of global business expansion through strategic leadership and a relentless focus on customer-centric product development.

I make sure what we build is both viable and valuable. This includes defining and executing a product vision and portfolio strategy, managing the go-to-market strategy, leading cross-functional teams and product managers, and coming up with new ideas for new products.

I am responsible for leading a large digital transformation and an innovation-focused team that is building and delivering new skip-generation products that enable dramatic improvements to our revenue and costs through RPA, low-code development, integrated products, and process improvements.Everything had to be created from scratch since the company had no experience with innovation, Agile development, no modern HIPAA compliant IT stack, nor standard data or business processes. Within a year, we had built, released, and iterated through several releases with two internal products. Besides significant costs savings, we built an industry-first proprietary automation engine for patient processing and achieved a 30% automation rate. Along the way, we built competitive advantages across our cost structure, a differentiated product, a service offering that radically improved operational metrics, and set the stage for future revenue through licensing.

Product and Sales leadership for companies looking to aggressively grow their bottom line. I specialize in companies that already have a product/market fit. Our clients see me as a trusted partner who can quickly identify success, eliminate roadblocks, and deliver results. Here are some of the roles I've had:HasanaH - Head of Product (1 year)● Brought in by the Gates Foundation to advise one of their billionaire giving pledgers on building an innovative solution to worldwide Muslim giving to address the $200B - $1T/year in available donations market.● Designed and prototyped a new charitable giving platform using Lean Start-up and Agile development best practices. ● Developed a detailed phased plan to take the company from launch to scale in 18 months. This included selecting development and integration partners, building system architecture, designing go-to-market plans, and creating budgets. Lucky Scooters - Chief Revenue Officer (1 year)● Drove adoption and growth of a high-end scooter brand by transforming an ad hoc B2B and B2C sales and marketing operation into a professional, highly disciplined team. Improved customer satisfaction, accurate sales forecasting, reduction in inventory levels, and doubled YOY sales.● Optimized the Amazon sales channel over six months. Achieved 85% revenue increase, growing the brand equity, improving market share, and delivering critical insights into market demand to drive better decision making.

While at Unify (formerly Matisia), I led teams to develop best-in-class products, implemented sales and marketing technology stacks, and led sales improvement projects. Sr. Product Manager @ Bill & Melinda Gates Foundation: ● Created an enterprise-wide strategy, change management, and governance structure for Salesforce through in-depth customer interviews, customer journey mapping, and SaaS design. ● Designed and launched a “Salesforce as a Service” offering to handle the 25+ instances of Salesforce and future expansion plans, including recommendations on how to drive Salesforce adoption and growth within the Foundation. ● Achieved a “One Salesforce” centralized system and $5M in cost reduction on deploying the first five groups. Management Consultant @ T-Mobile: ● Led a large cross-functional team of product managers, business analysts, and technical architects to build a revolutionary cellphone activation experience. This 3-year plan upgraded T-Mobile’s call center with new capabilities (e.g., AI for smart assisting), dramatically improved customer satisfaction, and saved over $60M/year. ● Transformed a large, poorly performing Agile team into a high-performing team within six months, resulting in a 24% increase in productivity, a 31% reduction in variability, and launching three months early.● Drove sales enablement program that resulted in a 6% increase in lead-to-close rate.

Positive Performance was a SaaS platform for online training. As CEO/CPO, I got to focus on the things I love, building great products and driving marketing/sales. This included:● Building out a full marketing technology stack w/integrated metrics.● Leading the development of our platform and technology with both on-shore/off-shore dev resources.● Creating a strategy and implementing marketing and sales initiatives.● Hiring and creating a culture of high performers with a strong action bias.Key Metrics:● Marketing: Organically grew website traffic from 0 to 15k+ visits a month with an omni-channel marketing strategy that reached 121k unique users/month.● Customers: Grew customer base to over 15k users representing high school, club, and Division One athletes from across the globe including Dartmouth, Stanford, and Ohio State.● Revenue: Grew revenue 300% within 18 months while improving gross margin from 22% to 65%.

Business and strategic consulting for a wide range of clients. Included roles at The Bill & Melinda Gates Foundation, Paypal, Microsoft, BlueShield of California, and EZ Lube. ● Paypal: Reported up to the Board of Directors and CEO. Assessed Paypal's ability to double their size based on in-depth analysis, interviews, and research into their technology, people and processes.● Microsoft: Drove over 100% increase in yoy Sales numbers (revenue and # of wins) by aligning Microsoft's Solution Sales to industry best practices and focused execution. Included analyzing gaps in the sales force and aligning roles, compensation, training, support, tools, and coaching to drive increased sales volume. Also took on an Interim Chief of Staff for several senior executives.● Bill & Melinda Gates Foundation: Lead the turnaround of a group responsible for evangelizing the developer community around a new education platform initiative developed by the Foundation. As part of this effort, we created a standardized playbook for driving develop engagement which led to a 2x increase in engagement. Additionally, I built relationships and ensured political alignment with over 50 EdTech key influencers and local education organizations and served as spokesperson on such topics as EdTech, Privacy and vendor relationships.

Market and competitive analysis for the 3rd generation Business Intelligence. Development product requirements, GTM strategies, greenfield opportunties and competitor roadmaps. Required extensive market research, interviewing, and competitive analysis.

IBM's Premier Internship Program, Extreme Blue, is an incubator for talent, technology and business innovation. The goal is to conceive and deliver the technology, business plan, and go to market strategy for an emerging business opportunity. Extreme Blue project teams mix business and technical disciplines with a variety of experience from undergraduate and graduate student interns. Lead a team of four to develop a brand new product that provided business intelligence for pharmaceutical manufacturers by integrating across RFID, CRM, MDM and ERP systems to provide real-time role-based dashboards and business insight. In addition, I developed a go-to-market strategy and ROI case. Final deliverables included a live product presentation to the top IBM executives.

Analyzed and recommended a social media strategy to differentiate online and to increase revenue with key customer segments. Overall marketing strategy included key B2B market segments/online communities, engagement strategies, and a specific implementation plan over the next 6 months.

Developed and managed the budget, project scope, deliverables, and quality under extremely short timelines for a mission critical project across 7 internal and vendor teams. Improved application response time by over 200%.Project completed in 50% less time that originally estimated due to rigorous application of PMP principles and a top performing team. Additionally, the project achieved a cost savings of over 35% over the final budget.Project Managed a team to developed the framework to estimate, cost, and deploy a Global VoIP a plan to all Starbuck offices across the globe. Estimated cost savings of $4 million a year.

As a Senior Manager at VeriSign, led over 9 initiatives to build/deploy custom software solutions at companies such as T-Mobile, AAPT, and SunCom. These multi-year projects required integration and merging with each companies billing and payments systems. Also successfully led several internal projects to reduce time to deployment from over 12 months to 6 months, standardized the roles and responsibilities throughout the project life-cycle and re-engineered the development cycle to reduce costs and headcount.● Responsible for the software implementation, quality assurance, operations, and customer support services for clients around the globe. Accountable for professional services generating over 20% of the division’s new revenue. ● Managed and oversaw implementations from the procurement phase through final product delivery over a period of 6-12 months. Managed international/local resources and teams across time zones, cultures and languages in the following countries: Canada, New Zealand, Australia, India, France and the United States.

CallVision was SaaS before SaaS. So that was cool. ● Responsible for the full lifecycle of multiple software projects across a 20+ person team. ● Built and designed the professional services team during a high growth phase. Grew a one-off operation to a full department. Implemented strategic technologies and process to support organizational efficiencies and to position the division as a strategic source of future revenue.● Ensured project deliverables for clients were accurate, timely and on budget while decreasing time to market by over 20% for professional services using project management methodologies. Additionally, managed outsource contracts and relationships.

Developed and designed application software for the home loan industry using a variety of design patterns in C#. ASP.NET, VB, SQL 2000 and VB.

Developed and designed data analytics software using a variety of design patterns in VB, SQL 2000 and ASP with a focus on Database design and development.

An amazing learning experience building my first real product. Acting as a product manager (before that become a common role), I led a development team to build an e-commerce store for students (books, memorabilia, etc...) Honestly, it was a total disaster but a great learning experience.

Ever spent 24 straight hours digging a foxhole in volcanic rock? Yep, I have.