Martin Rich Email & Phone Number

Boston, MA, US

Canton, Massachusetts, US

Working with companies to understand their critical needs, we design and manage solutions that bring their business strategies to life. Martel is a telecommunications consultancy with expertise in Software-Defined Wide Area Networks (SD-WAN). Martel leverages the Internet and cloud to provide private, secure, application-aware networks to multi-location.

Commissioned by The Commonwealth of Massachusetts, I solemnize marriages, and perform Notary duties.

Little Rock, AR, US

Windstream Business enterprise solutions bring comprehensive IP-based voice and data services, MPLS networking, data center, cloud computing and managed hosting services and communication systems to business, government, finance, healthcare, education, retail and other industries and organizations. Our enterprise-class solutions align voice, data.

Atlanta, Georgia, US

• Primary pre-sales technical support to Burlington and Quincy, Massachusetts branch sales offices, forIP-PBX, Hosted IP-PBX, MPLS Wide Area Network design, Cloud-based technologies and Managed Services.
• Advise and train sales teams to leverage technical knowledge and resources to augment sales activity, drive revenue, and broaden and deepen, new and existing customer relationships resulting in 36% increase in average.
• Subject Matter Expert; Network Protocols (TCP/IP, SMTP, DNS, HTTP) and Routing Protocols (OSPF, BGP, EIGRP, etc.)
• Provide pre-sales support via field coverage, phone and webcasting for Hosted IP PBX, MPLS, IP-VPN, EarthLink Business Cloud Services, colocation services, managed voice and data security services.
• Provide onsite and phone support to field technicians during installation and turn-up.
• Maintain relationships with vendor and technology partners to provide seamless customer service.

Atlanta, GA, US

• Provide primary pre-sales technical support to direct and indirect sales teams, operations management, and end-users for a growing managed services and technology company
• Positively impact revenue attainment, responsible for 43% of revenue generated in the first year of branch existence.
• Highest performing Sales Engineer at Cbeyond 2010 - 2011
• Advise and train sales teams to achieve and exceed sales activity, application revenue, and Cloud Services sales targets, resulting in 30% increase in average revenue per unit (ARPU).
• Provide pre-sales support via field coverage and phone for Cloud Services, Hosted PBX, MPLS, IP-VPN, and managed voice and data services.
• Create and deliver customized technical training to sales teams and sales support staff.

Cupertino, California, US

• Facilitate classroom training and follow-up sales coaching to Call Center Sales Representativesfor major telecommunications companies.
• Delivered measurable results in increased revenue (41%), unit sales and closing rates (33%).
• Conducted stand-up training of sales and closing strategies.
• Provided side-by-side coaching as follow-up to classroom training.
• Identified and taught sales opportunity recognition.
• Guided sustainable closing strategies.

Basking Ridge, NJ, US

• Provided pre-sales technical support to 60+ Account Managers, Account Executives and Business Development Managers in Verizon’s New England Business Partnership Channel.
• Designed local and wide area networks for customer data/telecommunications requirements.
• Identified target markets for Internet Access and Voice Over IP products.
• Maintained high level of customer contact with end users.
• Partnered with product managers to promote increased sales and product awareness.
• Performed applications analysis to evaluate customer requirements and recommend appropriate Unified Communications, Data, Security and CPE solutions.

• Introduced new Internet subsidiary of a national Healthcare IT infrastructure company to Northeastern United States territory.
• Targeted and prospected new accounts; exceeded sales goals and quota (150% of quota).
• Established strategic partnerships (Microsoft, IBM, Oracle, Viador, etc.)
• Delivered presentations to C level executives.
• Partnered with operations and senior management to deliver unified eBusiness Solutions.
• Defined strategy for proposed future expansion of salesforce and increasing revenue in the Northeast.

• Sales and Business Development Leader for a start up Website design company catering to healthcare and retail verticals.
• Directed sales to clients in MA, RI, CT and New York City (250% of quota).
• Product offering consisted of Internet Consulting services, intranet and Web site design and development, database implementation, legacy system integration and proprietary HIPAA compliant, Web-based security and.
• Developed relationships with current and prospective clients.
• Cultivated leads utilizing cold calls, canvassing, trade shows, associations and Chamber of Commerce networking.
• Responded to qualified leads generated by company Website and general inquiries.

• Founded Internet consulting and Multi-media production company, specializing in website design, virtual reality tours and web strategy consulting.
• Target market identification, cold calling, sales presentations, follow-up, and customer support.
• Designed and implemented product offering (Multi-media Virtual Reality).
• Developed architecture for direct business to business communications models for clients, primary graphic design, domain registration and e-mail implementation for small to medium enterprises.
• Introduced and utilized photographic techniques necessary for product development.
• Incorporated final product to Web sites and other media.

B.S., Marketing

Associates, Liberal Arts

Education record