Mārtiņš Kupšis Email & Phone Number

Riga, Lv

Riga, Lv

Riga, Latvia

As a Senior Infrastructure Project Manager, I take charge of planning, executing, and successfully completing projects within defined timelines and budgets while ensuring optimal resource allocation. My key responsibilities revolve around project acquisition, efficient infrastructure implementation, exceptional client servicing, proactive problem-solving, and fostering competence development. With my strategic mindset, exceptional organizational abilities, and track record of successful project management, I consistently drive positive results and contribute to the overall success of IT initiatives.

Riga, Latvia

As a Senior Infrastructure Project Manager, I actively take responsibility for planning, executing, and completing projects within specified timelines and budgets, while ensuring the availability of adequate resources. I play a pivotal role in various key responsibilities, including:• Acquiring and securing projects by effectively identifying opportunities and engaging with clients.• Leading the implementation of infrastructure projects, ensuring seamless execution and adherence toquality standards.• Providing exceptional client servicing by maintaining open communication channels, understanding theirneeds, and delivering results that exceed expectations.• Proactively solving problems and addressing challenges that arise during project execution, ensuringsmooth progress and timely resolution.• Fostering the development of team members' competencies through effective training programs andmentorship initiatives.By actively managing the entire project lifecycle, I consistently drive successful outcomes and contribute to the growth and profitability of the organization.

Riga / Liepaja

• Spearheading company management functions, including work organization, creating an optimal workenvironment, and overseeing technical and solution provisioning.• Building and nurturing strong relationships with existing and prospective clients through effectivecommunication and exceptional service delivery.• Managing diverse projects, including the seamless assumption of client infrastructures from other ITservice providers, conducting system analysis, and implementing strategic restructuring.• Conducting comprehensive audits and analysis of client IT systems, leading to the development andimplementation of tailored solutions that improve efficiency and address critical needs.• Maintaining and enhancing client IT systems, ensuring smooth operations and implementing continuousimprovements.• Developing and implementing robust IT policies to ensure data security and compliance.• Providing comprehensive IT security training to clients, empowering them to mitigate risks and protecttheir systems.• Driving sales and providing technical support for various IT solutions and software.• Building and leading a team, fostering collaboration and maintaining a high level of service excellence.• Servicing clients of varying complexity, ranging from small businesses with 1 user to larger enterprises with up to 200 users.

Riga

As the Group IT Systems and Infrastructure Manager, I have achieved significant milestones and led impactful initiatives within the company group. Here are the highlights of my achievements and responsibilities:• Established and built an international IT team of professionals with diverse expertise, including 24/7support, DBA, DevOps, and local IT administrators.• Provided strong leadership to the IT team through regular status meetings, effective KPI tracking,management meetings, and proactive management of the group's IT budget.• Built IT systems and infrastructure from scratch, ensuring reliable and efficient solutions that meet thecompany's needs.• Maintained and enhanced existing IT solutions, while continuously exploring and implementing newtechnologies to drive innovation.• Collaborated closely with developers, facilitating their work by providing robust IT infrastructure andsecurity solutions, both in-house and through outsourced cooperation models.• Implemented infrastructure monitoring practices, utilized infrastructure-as-code and automationtechniques, and established centralized storage for audit records.• Led and executed system integration projects with an international focus, leveraging various cloud servicesolutions.• Managed IT operations across four countries—Latvia, Poland, Georgia and Indonesia—supportingapproximately 150 users and overseeing around 100 servers.• Successfully led projects to ensure compliance with GDPR and ISO 27001 standards, implementingnecessary measures and processes to protect data and uphold information security.Through my strategic leadership, technical expertise, and dedication to driving excellence, I have played a vital role in building a strong IT foundation, optimizing operations, and ensuring compliance within the company group.

Riga, Latvia

In my role of Customer Computer System Servicing, I have achieved notable accomplishments and delivered exceptional IT services to clients. Here are the highlights of my achievements and responsibilities:• Prepared and installed new computer systems, ensuring smooth setup and optimal performance for clients.• Conducted diagnostics and efficiently repaired customer computers, resolving hardware and softwareissues promptly.• Provided comprehensive user consultations, offering guidance and support to address various IT-relatedinquiries.• Troubleshot a wide range of IT issues, swiftly identifying and resolving technical problems to minimizedowntime.• Maintained and managed customer server systems, ensuring their stability, security, and optimalfunctionality.• Conducted thorough assessments of client needs, understanding their requirements and goals.• Developed and implemented tailored IT solutions for clients, addressing their specific challenges andenhancing their operations.• Demonstrated flexibility by working in operational IT support beyond regular working hours andovernight, catering to clients requiring such services.• Successfully executed various projects involving the deployment of non-standard solutions, ensuringeffective implementation and client satisfaction.

Riga, Latvia

Riga, Latvia

Computer Programming, Specific Applications

Economics