Kachi Martins Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

In my new L2 role with the CTS team, I support our clients with the customization of system/software to fit their peculiar business needs.

Canada

I use our software applications at Benevity to help clients (who are the coolest companies in the world) to do more good and spread goodness to the world.

Canada

• Consistently achieving over 85% tech issues resolution rate and 90% customer satisfaction rate by leveraging technical expertise and effective troubleshooting techniques.• Resolved complex technical issues across diverse operating systems using advanced troubleshooting methodologies and tools.• Managed and documented incidents within incident management tools, ensuring efficient incident resolution and accurate logging of technical issues.• Document inquiries, technical issues, resolutions, and associated metadata for thorough analysis.

● Provide excellent customer service through a customer-centric focus on customer success.● Communicate with clients through phone calls and emails to provide responses to inquiries.● Engage program stakeholders in meetings to understand needs and implement program success.● Documentation of client database and log of client issues for proper research and improvements.● Troubleshooting client issues and escalating challenges to the product development team.● Managing schedule with the use of Google Calendars and Microsoft Outlook Calendars.● Process the data entry of all customer requests on the computer program (CRM Software).

Remote

● Decisively led a team of over 30 persons in daily project and code reviews with service excellence.● Scheduled and Coordinate Team Leads daily to facilitate the sharing of ideas and progress on set objectives.● Provided administrative support to management by documenting, analyzing, and escalating student challenges to management for appropriate actions to be implemented.● Recorded student progress for analysis of progress and consulted with students to provide regular assessments of student progress and deliver feedback.● Facilitated behavioral and technical peer interview practices/whiteboarding sessions in preparation for actual job interviews.● Assigned tasks to team members with documented guidance and appropriate follow-up to ensure completion● conducted research and shared materials with team members to support the training and development of the team

● Planning and coordination of program implementation strategy and creating community approach tools.● Email administration, technical troubleshooting and writing technical documentation. ● Administrative support to management by documenting, analysing, and escalating community challenges to management for appropriate program strategy to be implemented.● Coordination of staff on-boarding materials using tools such as Microsoft Word, Microsoft PowerPoint, etc.● Managing schedule and appointments with the use of Google Calendars and Microsoft Outlook Calendars.● Documented end of program report and disseminated to all concerned stakeholders. ● Process the data entry of all customer requests on the computer program (CRM Software).● Planning and coordination of team meetings along with recording all meeting minutes, technical set-up of meetings, and follow-up with the action plans of participants after the meetings.● Awareness promotion to clients through available communication channels.

Lagos, Nigeria

● Supervised and coordinated procurement of mechanical parts, as well as repairs to ensure deadlines are met and at reduced operational costs.● Carried out preventive maintenance to curtail avoidable losses/damages.● Trained and carried out sensitization of staff regarding individual safety responsibilities.● Conducted a cost-benefit analysis on each project to determine the feasibility and prioritization of projects.● Spearheaded safety Improvement Plans formulation and implementation.● Investigated incidents and mechanical faults to proffer solutions and preventive steps.

Oyo, Nigeria

● Read and interpreted readings from Pressure Reducing and Monitoring Station (PRMS) and responded as required each moment reading is taken. ● Ensured constant gas supply to/from operation trucks and cascades, by monitoring and switching control valve when due.● Operated gas compressor for the supply of natural gas.● Documented operational activities for record-keeping and future reference.

Port Harcourt, Nigeria

● Supervised Nitrogen distribution processes to ensure specifications are met. ● Performed nitrogen pumping services to clients, operating equipment in compliance with applicable standards and policies, Standard Operating Procedures (SOPs), quality, safety, and documentation requirements● Carried out preventative maintenance with the maintenance team on various types of equipment such as valves, dryers, and blowers.● Monitored and adjusted controls to maintain air supply to systems at the required pressure. ● Assisted with the completion of maintenance reports.● Documented and updated project managers of Nitrogen related tasks fulfilled and required.● Operated Machines such as Compressors and Dryers for a continuous supply of pressurized air into vessels.

Bachelor’S Degree, Mechanical Engineering, B. Eng, Second Class Honours

Certification, Full-Stack Web Development

Activities and Societies: Daily Tasks Weekly Sprint Challenges Build Week Projects Full Stack Web Development at Lambda School is.

Computer Networking And Network Security

Engineering Programming, Plant Design Management System; Autocad; Matlab; Pipeline Instrumentation

Ghse And Level 3 Certification, Health, Safety And Environment (Hse)