Kachi Martins Email & Phone Number

Calgary, Alberta, Canada

In my new L2 role with the CTS team, I support our clients with the customization of system/software to fit their peculiar business needs.

Canada

I use our software applications at Benevity to help clients (who are the coolest companies in the world) to do more good and spread goodness to the world.

Canada

• Consistently achieving over 85% tech issues resolution rate and 90% customer satisfaction rate by leveraging technical expertise and effective troubleshooting techniques.
• Resolved complex technical issues across diverse operating systems using advanced troubleshooting methodologies and tools.
• Managed and documented incidents within incident management tools, ensuring efficient incident resolution and accurate logging of technical issues.
• Document inquiries, technical issues, resolutions, and associated metadata for thorough analysis.

• Provide excellent customer service through a customer-centric focus on customer success.
• Communicate with clients through phone calls and emails to provide responses to inquiries.
• Engage program stakeholders in meetings to understand needs and implement program success.
• Documentation of client database and log of client issues for proper research and improvements.
• Troubleshooting client issues and escalating challenges to the product development team.
• Managing schedule with the use of Google Calendars and Microsoft Outlook Calendars.

Remote

• Decisively led a team of over 30 persons in daily project and code reviews with service excellence.
• Scheduled and Coordinate Team Leads daily to facilitate the sharing of ideas and progress on set objectives.
• Provided administrative support to management by documenting, analyzing, and escalating student challenges to management for appropriate actions to be implemented.
• Recorded student progress for analysis of progress and consulted with students to provide regular assessments of student progress and deliver feedback.
• Facilitated behavioral and technical peer interview practices/whiteboarding sessions in preparation for actual job interviews.
• Assigned tasks to team members with documented guidance and appropriate follow-up to ensure completion

• Planning and coordination of program implementation strategy and creating community approach tools.
• Email administration, technical troubleshooting and writing technical documentation.
• Administrative support to management by documenting, analysing, and escalating community challenges to management for appropriate program strategy to be implemented.
• Coordination of staff on-boarding materials using tools such as Microsoft Word, Microsoft PowerPoint, etc.
• Managing schedule and appointments with the use of Google Calendars and Microsoft Outlook Calendars.
• Documented end of program report and disseminated to all concerned stakeholders.

Lagos, Nigeria

• Supervised and coordinated procurement of mechanical parts, as well as repairs to ensure deadlines are met and at reduced operational costs.
• Carried out preventive maintenance to curtail avoidable losses/damages.
• Trained and carried out sensitization of staff regarding individual safety responsibilities.
• Conducted a cost-benefit analysis on each project to determine the feasibility and prioritization of projects.
• Spearheaded safety Improvement Plans formulation and implementation.
• Investigated incidents and mechanical faults to proffer solutions and preventive steps.

Oyo, Nigeria

• Read and interpreted readings from Pressure Reducing and Monitoring Station (PRMS) and responded as required each moment reading is taken.
• Ensured constant gas supply to/from operation trucks and cascades, by monitoring and switching control valve when due.
• Operated gas compressor for the supply of natural gas.
• Documented operational activities for record-keeping and future reference.

Port Harcourt, Nigeria

• Supervised Nitrogen distribution processes to ensure specifications are met.
• Performed nitrogen pumping services to clients, operating equipment in compliance with applicable standards and policies, Standard Operating Procedures (SOPs), quality, safety, and documentation requirements
• Carried out preventative maintenance with the maintenance team on various types of equipment such as valves, dryers, and blowers.
• Monitored and adjusted controls to maintain air supply to systems at the required pressure.
• Assisted with the completion of maintenance reports.
• Documented and updated project managers of Nitrogen related tasks fulfilled and required.

Bachelor’S Degree, Mechanical Engineering, B. Eng, Second Class Honours

Certification, Full-Stack Web Development

Activities and Societies: Daily Tasks Weekly Sprint Challenges Build Week Projects Full Stack Web Development at Lambda School is an.

Computer Networking And Network Security

Engineering Programming, Plant Design Management System; Autocad; Matlab; Pipeline Instrumentation

Ghse And Level 3 Certification, Health, Safety And Environment (Hse)