Martins Silins Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Australia

Broad range of responsibilities from sales support and product demonstration, initial business analysis, data conversion, software installation, stakeholder engagement, key user training, change management, customer support, problem-solving, programming and regression testing.

Brisbane, Queensland, Australia

Manage day-to-day operations for a latex mattress-in-a-box company - including financial control and reporting, production, client fulfilment and supply chain management.Developing a cloud-based database solution by integrating MYOB and Hubspot with Filemaker to improve functionality and reporting efficiency. Reviewing current procedures and writing extensive operations manuals for 2 businesses.

Brisbane, Queensland, Australia

Sales support role responding to client queries involving orders, payments, stock and delivery issues and building customer loyalty.Key results:• Proposed several customer service improvements including cleaner workflows, SalesForce programming, a more intuitive web interface and a self-service information portal offering potential annual savings upwards of $60K.

Brisbane, Australia

Responsible for devising marketing solutions, monitoring inventory levels and product ranges, resolving complaints and delivery issues.Key results:• Built and strengthened relationships with key accounts (Super Retail Group, Snap Fitness, Qld Rail, Aurizon, CUA), boosted sales by 20% and helped re-sign clients to long-term contracts Streamlined Snap Fitness’ adidas uniform ordering process – lifting order efficiency by 50%• Reduced redundant and slow-moving stock levels by $300K, brought consistency to product names and improved reporting

Prestons, Nsw

Responsible for managing internal traffic flow of quotes, jobs, material and information between stakeholders. Part of the senior management team.Key results:- Leading a team of five, helping them transition to a more collaborative culture and overseeing an improvement in data accuracy and efficiency with DIFOT levels going from 95% to 98% in three months.- Engineered improvements in data entry efficiency and accuracy, including development of a database solution filtering data into the ERP system. Average time to enter a job ticket slashed by 50% and accuracy improved by 10%.

Prestons, Sydney

Responsible for account management, new business development, project management and customer service, providing point-of-sale, large format print and signage solutions to ad agencies and retail clients. Also worked as a project estimator and contributed creatively into the 3D designs.Key results:• Producing signage, banners, floor decals and marketing collateral for Invictus Games launch• Increasing sales/quoting efficiency by 50%: helping identify better workflow procedures and development of integrated CRM/Quoting database

Sydney, Australia

Project role after-hours, creating a workflow management database in Filemaker to increase communication efficiency by 40% and manage information and WIPs for marketing and print production.

Bankstown

Bright Light Design provided design/marketing solutions to businesses ranging from SMEs to multi-nationals. As owner I executed several roles from operations and administration manager to HR (hiring, payroll, training and performance management), financial control of $500K+ annual turnover, sales & marketing, account management, business development, estimating and project management.Key results:• Designed and developed an integrated traffic management programme covering customer relationship management, quoting, admin/reporting, purchase orders, job traffic, invoicing and timesheets. Estimated cost savings upwards of $80K pa.• Implemented QMS documentation including policies, procedures and staff manuals.• Led a team in a deadline-driven environment creating marketing solutions for clients across manufacturing, personal care, electronics, industrial, pharmaceuticals, including Kimberly-Clark, SANYO, Acer, Pelikan Quartet, Shakespeare, Virbac Animal Health, Titus Tekform, Mirotone

Graduate Diploma Of Management, Business Administration And Management, General

Strategic Management - Financial Management - Corporate Governance - B2B Marketing

Graduate Certificate In Management, Business Administration And Management, General

Leadership - Strategic Human Resource Management - Marketing Management - Operations Management