Responsible for hotels;- Urban Boutique Hotel Ljubljana, www.urbanhotel.si- Urban Ring Hotel, www.urbanring.si- Sibon Wine &Spa Resort, www.sibon.si

I manage various aspects of business, such as receptionists, kitchen staff, maids, office employees. I improve individual and organisational performance by managing and analysing the performance of a team of 180 employees. I accomplish the most efficient operating mode by implementing management strategies and allocating resources. I develop brand awareness and hotel services by implementing an intuitive and efficient marketing strategy. I streamline the business process by collaborating with… Show more I manage various aspects of business, such as receptionists, kitchen staff, maids, office employees. I improve individual and organisational performance by managing and analysing the performance of a team of 180 employees. I accomplish the most efficient operating mode by implementing management strategies and allocating resources. I develop brand awareness and hotel services by implementing an intuitive and efficient marketing strategy. I streamline the business process by collaborating with external parties such as suppliers, travel agencies, Casino department, event/conference planners. I ensure regulatory compliance with health and safety standers.• Boosted revenue and modernise daily operations by implementing new PMS systems.• Collaborated on development for the renovation of the hotel and Casino Perla three years’ project.• Played an integral role in implementing the new PMS system for entire Chain HIT d.d to Coordinate operational functions of the front office, F&B and sales.• Ensured effective utilisation of resources and maximisation of revenues by conducting budgets, and interpreting financial information and monitoring sales and profit. Show less

I monitored operations of eight hotels (Hotel Habakuk, Piramida, Orel, Uni, Arena, Bellevue, Bolfenk Videc) and Restaurant Pri treh Ribnikih. I ensured the effective utilisation of available resources in order to achieve all objectives of hotels by conducting budgets.• Enhance profitability and customer base by rebranding hotel Orel into Ibis Styles and hotel Piramida into Mercure brand.

I initiated an incentive programme to increase staff motivation, morale and loyalty. I managed the operation of six hotels (Hotel Slovenija, Grand hotel Portorož, Riviera, Mirna Neptun in Apollo).• Achieved €12M revenue through the renovation of hotel Slovenia from four to five-star hotel.• Improved customer retention and loyalty level by implementing CRM.

I administrated all activities of the property, including employees, profit and loss, sales, and marketing controls in an effective way by collaborating with owners. I displayed effective management strategies in order to reduce expenses and resolve issues in compliance with the company goals. I managed overall HR activities, such as interviewing, hiring, training, assigning work, counselling and performance appraisals. Protected physical assets of the hotel by implementing preventative… Show more I administrated all activities of the property, including employees, profit and loss, sales, and marketing controls in an effective way by collaborating with owners. I displayed effective management strategies in order to reduce expenses and resolve issues in compliance with the company goals. I managed overall HR activities, such as interviewing, hiring, training, assigning work, counselling and performance appraisals. Protected physical assets of the hotel by implementing preventative maintenance programs. I enhanced customer retention and satisfaction by managing customer complaints. I conducted a revenue analysis to determine the cost of production.• Developed business by increasing 25% occupancy of the hotel and10% ADR.• Accomplished revenue targets by delivering exceptional customer services.• Increase social media reach of the hotel by developing a new web page.• Developed or implemented new channel manager and booking engine system and new spa and health treatment programs in combination with medical treatments.• Implemented new MICE and wedding programs and categorised hotel from 5* to 5*superior. Show less

Responsible for three international Fairs (apx 300 exhibitors), Fair Nature-Health, Alpe-Adria:Tourism and Leisure show & Boat show.

- Reporting directelly to COO- Co-ordinating 6 hotels, 4 FOM`s (upsells, room moves, upgrades, etc)- Taking care of VIP’s - Participate in the development and implementation of corrective action plans to improve guest satisfaction. (Conduct surveys, analyze metrics, staff training for customer relations such as telephone etiquette, handling guest complaints)- Encourage comments and feedbacks from our guests, enabling us to maintain and improve standards.- Organizing daily… Show more - Reporting directelly to COO- Co-ordinating 6 hotels, 4 FOM`s (upsells, room moves, upgrades, etc)- Taking care of VIP’s - Participate in the development and implementation of corrective action plans to improve guest satisfaction. (Conduct surveys, analyze metrics, staff training for customer relations such as telephone etiquette, handling guest complaints)- Encourage comments and feedbacks from our guests, enabling us to maintain and improve standards.- Organizing daily briefing with the team, room control, provide training and supervise the maids, stock control and maintenance room reports- pre-opening of Kempinski Palace hotel 5 lux (recruitment,...)**LifeClass Hotels & Spa is the first Slovenian international hotel chain. In 2004, the Grand Hotel Portorož (ex Grand Hotel Palace) in Portorož was the first to break the news of this new brand name to the world. Show less