I'm currently leading 13 contracts with an annual revenue of u$s 19M. Those contracts are related to Financial and Retail industries. Mayor services provided are Outsourcing and BCRS (Business Continuity and Resiliency Services).Client Manager is the fusion of the following roles:DPE: Delivery Project ExecutiveI own the quality of service, Service Level Agreement attainment and client satisfaction for service delivery. I provide leadership to the Account Delivery Team and I'm responsible for service delivery audit readiness. Also I'm responsible for the development of integrated solutions for my clients.PE: Project ExecutiveI'm the services leader of an IBM team that delivers I/T outsourcing, support business engagements and long term annuity based contracts with IBM clients. I'm the overall owner of contract, so I negotiate contract amendments and changes on behalf of IBM.From financial perspective I'm the owner of revenue, profit and loss (P&L) and growth objectives (opportunity identification, qualification, and pricing).Core Skills1. Apply Planning Techniques to Client Strategy2. Apply Business Control Requirements3. Apply Financial Management and Forecasting Techniques4. Apply All Elements of Cost Accounting5. Manage Client Expectations/Satisfaction6. Manage Client Relationship & Coverage Plan7. Manage Account Performance8. Manage Contract Transition and Change9. Implement Quality Process Metrics10. Perform Team Building in Cross Functional Teams11. Manage Global Delivery12. Develop Offerings/Solution Strategy from Opportunity Assessment13. Advise IT business strategy14. Apply contract bid and negotiation management15. Implement Consultative Selling16. Develop offering and solution strategy from opportunity assessment17. Apply emerging technologies to the client’s business model18. Develop competitive sales strategy19. Implement target opportunity action plans20. Apply consulting method and techniques

I led four different teams with a total of 60 FTEs (Full Time Employees):1. Account Management: Service Delivery Manager (SDM) & Service Availability Manager (SAM).2. Service Management: Incident, Change & Problem Management (IPC). 3. Service Management: Continual Service Improvement (CSI).4. Transition and Transformation: Project&Program Management (PM).As a innovator I constantly question conventional wisdom. I challenge the Status Quo. I look for different ways to measure and improve quality and reduce costs of the products and services provided to my organization or customers.Key Role Responsabilities1. Develop Talent2. Provide Clarity&Meaning3. Empowering Others4. Enabling Signature Client Experience5. Leveraging Networks6. Driving Continuous Improvement7. Managing Change8. Advancing Innovation9. Communicating Effectively10. Coaching for Performance11. Fostering Teamwork12. Building Trust13. Managing Priorities14. Solving Problems15. Overcoming Challenges16. Making Timely Decisions

Service Delivery (Account) Manager role in one of the most important Telecommunications Company in Argentina. I was the primary contact between the Delivery Project Executive (DPE), own for Strategic Outsourcing contract and internal delivery support organization. I was an integral part of the account planning and delivery support strategy. I've supported the DPE as the service delivery advocate. I proactively monitored the problem and change process and managed issues and alerts as needed. I worked with the DPE, Project Office and client to understand requirements. I ensured quality of service and managed costs of delivery by looking at better ways to provide services in a cost efficient manner. I leaded and directed the delivery team with direction from the DPE. I monitored and managed Service Level performance and reported potential exposures in a timely manner.Responsabilities1. Manage cost including annual DOU as appropriate between service delivery and the DPE/PE.2. Ensure positive client satisfaction and client relationship is maintained for service delivery.3. Drive/Manage service quality, performance, and improvement of service delivery processes.4. Participate in Over/Under (O/U) cost/recovery, identify ways to reduce cost, and improve service.5. Deliver on service commitments and participate in account plan/strategy.6. As directed by the DPE, drive/manage subcontractors/third party providers.7. Participate in Technical proposal preparation and submit to DPE/PE for review and approval.8. Understand client requirements, business opportunity identification, guidance, support and closure.9. Provide technical support and participate in the Change Control Board and/or change control process.10. Participate in response to Requests for Service (RFS’s) on behalf of the delivery organization.11. Drive audit readiness and ISeC (Information Security Controls) compliance where appropriate.

Oracle Certified Professional. Team Coordinator (three team members) focused on Performance & Automation. I've designed and programmed tools for monitoring availability and measure system, database and operating system statistics on shell script, perl, php, sql and pl/sql. I've applied basic statistics methods to automatically identify changes in application/code consumption of operating system and hardware resources. Experience in VLDB with +10K concurrent users in Oracle RAC environment: problem identification and performance enhancement.Core Skills1. Advise Technical Solution Sale2. Analyze Stakeholder's Business Needs3. Apply Bus Unit Mission/Vision/Strategy/Org4. Apply Interface to Architecture5. Apply Personal Impact Awareness6. Apply Problem Solving Techniques7. Apply Project Management8. Develop Solution from Requirements9. Lead in Setting & Managing Technical Direction10. Manage Elements of IT Project Plan11. Perform Communications-Listening12. Perform Negotiations13. Perform Technical Team Leadership14. Use Oral Communication Skills15. Use Reusable Assets16. Use Written Communication Skills

Experience in VLDB (Very Large Data Bases), Data warehouse Databases.

Multiple roles performed on this job. I've started as a helpdesk team member and months later I became the IT administrator of the core IT Infrastructure:1. Citrix Metaframe2. Windows NT (dhcp, dns, wins and policies)3. Sun Solaris4. Lotus Notes5. Oracle Database6. AS400 (iSeries)

System Analyst and Developer. Knowledge on AS400 (iSeries) and Visual Basic.