Martin Salka Email & Phone Number

Bratislava, Sk

Bratislava, Slovakia

Bratislava, Slovakia

Daily supervision, coaching of collections agents (14 agents)Coordination and motivation of direct reportsTraining and development of assigned teamMonitoring of attendance and performance of individuals and team and addressing varianceSetting credit limits, handling special credit arrangements, and problem collection accountsOverseeing and leading analysis of accounts receivable, aging of accounts to determine overdue accounts, and application of collection proceduresHiring, firing, disciplinary actions, promotional activities and pay decisions for subordinates

Bratislava, Slovakia

Daily supervision, coaching and work list management for dispute agentsCoordination and motivation of direct reportsTraining and development of assigned teamMonitoring of attendance and performance of individuals and team and addressing varianceSupports assigned team by communication with internal and external customers to establish the validity of billing disputes and identify root causeSupporting assigned team with customer escalationsEnsuring timely and professional management of all issues to enhance customer experienceSupporting ad hoc project work - working with global project and process teams to ensure adequate job aids and controls are in place

Bratislava, Slovakia

Daily supervision, coaching and work list management for dispute agentsCoordination and motivation of direct reports Training and development of assigned team Monitoring of attendance and performance of individuals and team and addressing varianceSupports assigned team by communication with internal and external customers to establish the validity of billing disputes and identify root causeSupporting assigned team with customer escalations Ensuring timely and professional management of all issues to enhance customer experienceSupporting ad hoc project work - working with global project and process teams to ensure adequate job aids and controls are in place

Bratislava, Slovakia

Supporting Global Account Directors on assigned clients ( Nutreco, Volvo IT, Metso, UPM) with alllifecycle tasks - pricing,ordering and contracting.Working on assigned projects (RFPs, renewals, E2A migrations). Following up on proposals, disputesand any open items with clients.

Bratislava, Slovakia

Responsible for selling technology services (including multivendor) for existing and new IBMclients.Create professional relations with the customers, developing reason to act and performingclient business value research.Conduct the whole sales process, from identifying through qualifyingand gathering all requirements to final agreement. Engage respective team and utilize the resourcesto create complete solution, including hardware, software and project management

Sales of strategic business conferences to executives of Fortune Global 500 companies.Setting sales targets for individual reps and team as a whole, according to company guidelines.Recruiting and training of new sales staff.Developing sales strategies and setting targets.Monitoring team's performance and motivating them to reach targets.Compiling and analyzing sales figures.Collecting customer feedback and market research.Reporting back to senior managersMeeting internal metrics including: call volume, number of opportunities, and closed business.