• Built and led a team of 10 staff and 5+ consultants to service the organization’s IT needs across Western Canada, including 700+ office and remote users.• Reduced Service Delivery costs by $300K+ over 2 years by creating a cross-functional unified team and implementing a centralized ITSM for incident and request tracking, KPIs, and Project Management.• Led the overhaul and rebuild of the Intranet Portal, facilitating employee access to corporate information.• Implemented a system… Show more • Built and led a team of 10 staff and 5+ consultants to service the organization’s IT needs across Western Canada, including 700+ office and remote users.• Reduced Service Delivery costs by $300K+ over 2 years by creating a cross-functional unified team and implementing a centralized ITSM for incident and request tracking, KPIs, and Project Management.• Led the overhaul and rebuild of the Intranet Portal, facilitating employee access to corporate information.• Implemented a system to track employee Covid statistics to deliver Provincial Health Authority reporting.• Slashed Mobility costs by 33% and WAN Internet costs by 15% by negotiating new pricing, fees, and terms.• Facilitated the centralization of 7 remote offices, including 150+ staff, including the Data Centre.• Recouped over $100K in BC Sales Tax rebates, leveraging Covid-related government programs.• Created an IT Steering Committee that developed a framework for business apps including procurement, development, testing, implementation, promotion, and production for all new apps.• Launched a Business Reporting and Analytics tool that improved data quality and supported innovation by delivering improved: data management, governance, analytics, ETL, business intelligence and reporting.• Improved compliance by managing internal audit program that maintained ISO 27001, SOX, SSAE-16, and PCI certifications, while minimizing cybersecurity risks. Show less

• Led the IT Support Department’s strategic, project and operational planning, including allocation of resources.• Supervised, mentored, and trained IT Support Technicians, both in the local NOC and remote.• Established a process for company-wide procurement of hardware, software, and related licenses.• Implemented an IT asset lifecycle management program.• Developed and managed relationships with vendors, including all telecommunications.• Managed projects, from research to… Show more • Led the IT Support Department’s strategic, project and operational planning, including allocation of resources.• Supervised, mentored, and trained IT Support Technicians, both in the local NOC and remote.• Established a process for company-wide procurement of hardware, software, and related licenses.• Implemented an IT asset lifecycle management program.• Developed and managed relationships with vendors, including all telecommunications.• Managed projects, from research to implementation, including Cisco VoIP upgrades, LANDesk Management Suite, Nimsoft Service Desk Suite, Arbor, InMon, Juniper STRM and NSMxpress.• Advised on SAS 70/SSAE-16, ISO 27001/27002, and PCI compliance initiatives.• Assisted the development and implementation of IT policies and procedures, as part of a cross-functional committee.• Managed the IT Support Department’s budget, including purchasing and budget reporting functions.• Resolved escalated both support and network issues, including: Network Health, Data Centre Operations, Routing, DOS Attacks, DNS and CDN. Show less