As a Risk Analysis Manager at Ethical, I have over four years of experience in developing and implementing tools and services that enable our clients to create, manage, measure, and monetize their institutional compliance standards in every challenge and environment. Ethical is the world's leader in ethical and compliance management in real time, and I am proud to be part of its mission to help businesses achieve greater success with integrity and transparency.My core competencies include customer relationship management (CRM), process improvement, and problem solving, which I have honed through my previous roles as a freelance consultant and a customer service manager for an e-commerce store. I have also acquired multiple certifications in customer service, value creation, and multigenerational team management, which reflect my passion for delivering excellence and innovation to our customers and stakeholders. My field of expertise is in disruptive technologies, such as voice emotion, smart city, and smart big data, which I leverage to design and execute solutions that enhance the ethical and compliance performance of our clients.