Martin Sestak Email & Phone Number

Prague, The Capital, Czech Republic

Hospitality consultant - installation and configuration of HMS (Hospitality Management Solution) property management system in cloud or at property, integration with other hotel systems - POS, paytv, internet, keys, pabx, CRS, credit card systems, interface certifications and more

Prague, The Capital, Czech Republic

Event Support Team Lead –managing global team of event IT support specialists, onsite technical support of events of 500+ participants, looking for areas of improvement in processes and used technologies, setting up global standards for conferencesEvent badge system project lead–implementation of system for attendee badges, focus on security,ability to.

Prague, The Capital, Czech Republic

cluster it manager – project and change management, target oriented, business focus, budget an resource management, vendor management, problem solving skills, people management (supervising, motivating, training and development of subordinates)achievements - support in hotel hotel openings and system migrations in EETR region, implementation of systems.

Prague, The Capital, Czech Republic

it manager – finalizing setup of new Hilton hotel which had been rebranded in six weeks, participation on hotel renovations, replacement of old hardware, Citrix server installation, interconnection of Siemens and Alcatel PABx, implementation of Siemens Call Centre, hotel systems (Vingcard, Quadriga, FCS), responsible for day to day supportresponsibility.

Prague, The Capital, Czech Republic

network administrator – administration of five Novell servers, hotel systems Alto and Fidelio, Windows 2003 servers, Oracle database, network attached storage NAS, (W)SUS, Signage system (navigation screens), management of thirty Nortel network devices, user support 24/7, deputizing IT Manager during his absence, responsible for more than 150 computers, 15.

Prague, The Capital, Czech Republic

Inbound Operator – technical support for resident customers (voice services, internet),analyzing and solving technical problems with dial-up, network, ftp and email clientsconfiguration. aDSL lines configuration. Knowledge of internet provider's complete service portfolio. Knowledge of data and voice principles. Prepared manuals to solve repeating.

Telesales of call centre – customer service over the telephone, including conflictmanagement and suggestive selling, knowledge of ČTc’s complete service portfolio,orientation on ISDN, aDSL technologies, passing of communication and sales skills training, successful passing of difficult psycho-test

Retail Agent– selling of mobile and landline telephones including accessories, selling of computer technologies (PCs, printers), direct contact with customers at shop, complete delivery and selling of goods (from orders to facturation, refund sale – General Electric, solving of reclamations, cooperation on company promotion), gained certificates of.

Network administrator – solving of technical and applications issues, responsible for buying computer technologies and implementation of new IT instruments, administration of two branch offices, realization of migration from coaxial cabling to structured (CAT5), company web pages and intranet creation, user’s training for working with Windows, Office.