Martin Sestak Email & Phone Number

Prague, The Capital, Czech Republic

Hospitality consultant - installation and configuration of HMS (Hospitality Management Solution) property management system in cloud or at property, integration with other hotel systems - POS, paytv, internet, keys, pabx, CRS, credit card systems, interface certifications and more

Prague, The Capital, Czech Republic

Event Support Team Lead –managing global team of event IT support specialists, onsite technical support of events of 500+ participants, looking for areas of improvement in processes and used technologies, setting up global standards for conferencesEvent badge system project lead–implementation of system for attendee badges, focus on security,ability to print unexpected visitors on the site in high quality on durable plastic cards or paper, qr code scan for attendee self check in, processes set up across event planners, security, marketing and purchasing departments

Prague, The Capital, Czech Republic

cluster it manager – project and change management, target oriented, business focus, budget an resource management, vendor management, problem solving skills, people management (supervising, motivating, training and development of subordinates)achievements - support in hotel hotel openings and system migrations in EETR region, implementation of systems supporting hotel operations and increase of guest satisfaction (eg. credit card system/interface), successful implementation of central or local projects, implementation of internal helpdesk system, adoption of IT security, PCI and SOX controls

Prague, The Capital, Czech Republic

it manager – finalizing setup of new Hilton hotel which had been rebranded in six weeks, participation on hotel renovations, replacement of old hardware, Citrix server installation, interconnection of Siemens and Alcatel PABx, implementation of Siemens Call Centre, hotel systems (Vingcard, Quadriga, FCS), responsible for day to day supportresponsibility for budget and purchases - communication with suppliers, review of contracts to identify areas to save cost, change of internet and voice provider, gsm gateways installation

Prague, The Capital, Czech Republic

network administrator – administration of five Novell servers, hotel systems Alto and Fidelio, Windows 2003 servers, Oracle database, network attached storage NAS, (W)SUS, Signage system (navigation screens), management of thirty Nortel network devices, user support 24/7, deputizing IT Manager during his absence, responsible for more than 150 computers, 15 Point Of Sales and 40 HP printerstelecommunication – maintenance of Alcatel 4400 PABx (4xISDN30), setup of Least Cost Routing (LCR) to achieve the lowest possible cost, communication with gsm and fix lines providers, VoIP technologyproject leading – investigating possible budget saving areas, communication with suppliers, calculation of ROI, responsible for solution implementationparticipated projects – Bartech Automatic Minibars, Disipos Signage System, Beverage Control, Time and Attendance System, Payroll System, VoIP, Acentic PayTV implementation, Novell servers replacement, Credit Card interface

Prague, The Capital, Czech Republic

Inbound Operator – technical support for resident customers (voice services, internet),analyzing and solving technical problems with dial-up, network, ftp and email clientsconfiguration. aDSL lines configuration. Knowledge of internet provider's complete service portfolio. Knowledge of data and voice principles. Prepared manuals to solve repeating technical issues. ISDN training was given to colleagues.

Telesales of call centre – customer service over the telephone, including conflictmanagement and suggestive selling, knowledge of ČTc’s complete service portfolio,orientation on ISDN, aDSL technologies, passing of communication and sales skills training, successful passing of difficult psycho-test

Retail Agent– selling of mobile and landline telephones including accessories, selling of computer technologies (PCs, printers), direct contact with customers at shop, complete delivery and selling of goods (from orders to facturation, refund sale – General Electric, solving of reclamations, cooperation on company promotion), gained certificates of T-Mobile and Hewlett Packard

Network administrator – solving of technical and applications issues, responsible for buying computer technologies and implementation of new IT instruments, administration of two branch offices, realization of migration from coaxial cabling to structured (CAT5), company web pages and intranet creation, user’s training for working with Windows, Office applications and the intranetAssuring of production of double glazing units – administrative work on PC, organization of production