Martin Shulman Email & Phone Number

Cleveland, Ohio, United States

Cleveland, Ohio

Responsible for ensuring a well-maintained 120 unit Senior Independent Living apartment community with excellent service to all residents. Great Place to Work certified 2 years in a row with 100% participation. Consistent resident "net supporters" month over month in online satisfaction survey. With annual revenue of $3,500,000, manage all departments including: Housekeeping, Maintenance, Servers, transportation, Dining Services, Kitchen, and enrichment/activities. Hire, coach, develop, and discipline employees within areas of responsibility, maintaining employee turnover rates below 40%. Occupancy team with the community Marketing Director. Inspect the facility to ensure all tour paths and units are rent ready. Meet with and lease apartments to potential residents, maintaining a monthly average of 4 new leases each month ensuring at least a 92% occupancy rate with consistent NOI at or above budget and year over year increase in business. This through maintaining a Tour to Lease conversion ratio within budget and consistent rent ready inventory of 62%. Responsible for resident relations to include new resident on boarding, manage the dining room experience and resident experience. Associate training. Ensure all employees receive their job, safety, and assigned training programs. Provide quality and compliance leadership. Responsible for inspecting the building, doing quality checks of housekeeping/kitchen, ensure all life/safety rules are followed, and ensure food and enrichment programs are being followed. Manage vendor contracts, department budgets, labor hours, associate schedules, and associate one-on-one meetings to ensure compliance and work satisfaction.

Cleveland/Akron, Ohio Area

Responsible for all customer service at Front End. Ensure that service standards are met and that customer issues are resolved. Train, supervise, oversee, and manage Front End associates, cashiers and lot attendants and ensure that they comply with the operating policies and procedures of the Company. Maintain quality service by establishing and enforcing company standards and will assess store condition and customer service levels. Communicate and model the standards for customer service. Human Resource function for entire store of 140 associates including marketing, interviewing, orientation, scheduled reviews and compensation analysis.

Assisted Living retirement community for seniors

Cleveland, Ohio

Multifamily real estate management. Senior independent living and family living. Supervisory management of a 950 unit portfolio of apartments, financed under various housing programs offered at the federal, state and city levels. Recognized for successful control and reduction of costs, performance of expeditious inspections and repairs, minimization of vacancy, and the provision of quality housing while maintaining first class communities for senior independent living as well as families.

Bachelor Of Engineering - Be, Management Engineering

Masters, Management, Systems