Martin I. Email & Phone Number

Sandy, Ut, Us

Menlo Park, California, Us

I manage a group of dedicated accounts ensuring they are successfully using our products.

Menlo Park, California, Us

Provide Technical Support for their our linux based ( Classic) and Cloud based (Stratus) Cyber security products. These products collect, and collate data from your switches and routers to show , in map form, how data can move from one point to another. Next , we overlay the host and endpoint information , along with identified vulnerabilities. Once an attacker gains entry to one host, Redseal can show you where else it may have made it in your network.

Park City, Ut, Us

I work as a ski instructor on the weekends .

Palo Alto, California, Us

Design, write, and produce training materials on Symantec’s on-prem and cloud security products, using state of the art tools such as Camtassia, Adobe's Frame-maker , MS Word , and PowerPoint.This includes being the Technical subject expert on variety of technical content to educate and enable end users, internal Sales Engineers, Consultants and operations.. Technical subject expert in Proxy SG, Reporter, SSLV5, and Management Center.. Ensure a healthy working relationship with Product Engineering and Product Management with the above products.. Provide architecture and scalability analysis for Proxy SG, Reporter, and Google Web services instances.. Create Technical training content in both written and multi-media format formats. Assist in engineering run deep dive technical training sessions for new versions, and products of the Proxy SG, Web Isolation, and email security.

San Jose, California, Us

Design, write, and produce training materials on Symantec’s on-prem and cloud security products, using state of the art tools such as Camtassia, Adobe's Framemaker , MS Word , and PowerPoint. This includes being the Technical subject expert on variety of technical content to educate and enable end users, internal Sales Engineers, Consultants and operations. . Technical subject expert in Proxy SG, Reporter, and CWP, SSLV5, and Managment Center. . Ensure a healthy working relationship with Product Engineering and Product Management with the above products.. Provide architecture and scalability analysis for CWP, Proxy SG, Reporter, and Amazon Webservices instances ( AWS).. Create Technical training content in both written and multi-media format formats. Assist in engineering run deep dive technical training sessions for new versions, and products of the Proxy SG, and CWP products.

Derry, New Hampshire, Us

Receive customer calls from online chat, phone calls, or incident management. troubleshoot complex customer issues on Fireeyes suite of products that protect customers from malicious attacks, organized, or random. In this role my responsibilities include: 1: Serving as the primary point of contact for IR/Consulting toolchain technical support issues.2: Developing and maintaining relationships directly with Consultants.3: Maintaining, automating, or documenting methods to improve toolchain delivery and deployment.4: Resolving, documenting, or escalating issues with toolchain deployment.5: Conducting regular reviews, at least quarterly, of service delivery quality, industry threat assessments, and solicit feedback on service delivery and product capabilities and quality.

Round Rock, Texas, Us

Receive customer calls from online chat, phone calls, or incident management. Troubleshoot complex customer issues on Smarts SNMP management product. Find and facilitate resolutions in customer’s environment by suggesting changes to configuration, networking gear, or bug fixes. Contributed to special projects such as business enablement (BEN) project that helped change method of interacting with support calls from customers though both software and business processes.Provided 3rd-layer support for SNMP management software called Smarts, applying knowledge-centered management (KCS) to collaborate with team to solve complex customer issues.Helped customers solve product-related issues with SMARTS through use of evidence-based root cause diagnosis.Enhance overall user experience by writing and editing articles to prevent support calls and by collaborating with other engineers.

Salt Lake City, Ut, Us

Product Support Specialist for Venafi's Enterprise Key Certificate Management solution. Served as Product Support Specialist for Enterprise Key Certificate Management solution. Acted as interface between large enterprise customers, product management, and engineering to ensure customers' needs were prioritized and implemented in product release. Contributed as member of elite team to manage large banking customer environment, respond to critical situations, and provide training to system administrators. Created positive customer experience and helped drive maintenance renewal targets.- Provided knowledge-centered articles, assisting customers with SQL statements to be used to troubleshoot company products.- Enabled customers to become certified and advertise skills on resumes and job boards by helping to design and implement inaugural Venafi-certificated courses which taught product and solutions.

Sunnyvale, Ca, Us

BLUECOAT, Draper, UT 2007 to 2011BACKLINE TECHNICAL SUPPORT ENGINEEROffered expert support to enterprise customers for BlueCoat Reporter. Worked with engineering team to create and deliver training on upcoming product releases. Participated in bug escalation and designed supportability concepts for new features and releases. Co-wrote and reviewed product documentation.- Trained people across company on Bluecoat Reporter, improving sales of product by ensuring reliability and accuracy of internet-based reporting and usage was communicated in sales meetings with customers.- Implemented product improvements based on feedback, achieving 60% reduction in Reporter crashes and corrupt database issues.- Negotiated supportability feature enhancements into product, enabling automated creation of support calls and upload of diagnostic logs.

Provo, Ut, Us

SENIOR SOFTWARE ENGINEER 2005 to 2007Performed as member of QA team for ZENworks product line with responsibility for test scripts, software packaging, and automation scripts. Leveraged product knowledge to deliver training to customers, including BrainShare seminars.- Designed, created, and conducted 1st-ever ZENworks for Servers technical training, improving customer satisfaction across entire support staff by bringing highly technical knowledge-centered engineers closer to customers and cutting time-to-resolution for issues 30%.- Became subject matter expert worldwide for product line, cross-training sales and support engineers in Utah, USA, Sydney, Australian, Singapore, and Malaysia.

Provo, Ut, Us

Backline support engineer with responsibility for training frontline engineers, and acting as liaison between customers, product management and engineering to ensure bugs were prioritized as part of software development cycle. Annual presenter at BrainShare.

I certified as a Novell Instructure and taught all things NOVELL. This enabled Students to study for the Certified Novell Engineer Certifcation.The Subjects I taught were Installation and Maintaince of Server operating systems and hardware.TCP/IP networking. eDIrectory and Novell operating systems.Windows networking.As400 connectivity.Matrix Switching- T1 LInk switching.HUBS, Routers, Switches.

Delivered onsite support for networking gear. Wrote and developed courseware for networking equipment such as HDLC switches and TCPIP and IPX based routers- namely bay networks equipment.

I designed, wrote, and delivered training courses on the OSI model, about protocols such as TCP/IP IPS, HCDL, and X.25 packet switching.

Bachelors Degree In Computer Information Science, Communications

Associate'S Degree, Electrical And Electronics Engineering

Reiki Master, Certificate Of Attunement

Associate'S Degree, Electrical Engineering Technologies/Technicians

As Dip, Electronic Engineering