Martin Slanec Email & Phone Number

Prague, Czechia

Hlavní Město Praha, Česko

• Leading the Customer Success team, from building it to developing it for continued growth, with all members, processes and strategies optimized with the customer in mind.• Creating value in customer relationships and achieving desired customer goals either by actively engaging with clients or by testing and implementing a proven approach within your team.• Creating and optimising a customer journey model that leads to the achievement of customer objectives and then ensuring all stakeholders are aligned to this model. • Working with the team to ensure customer data is correct so that all members can use the same datasets.• Establishing metrics, status indicators and KPIs relevant to each customer, the entire team and the company. Deciding how the team will track these metrics.• Increasing ARKANCE solution adoption, customer loyalty and retention, and customer satisfaction while proactively setting and contributing to customer churn reduction tactics. • Collaborating with Sales and Marketing to create and optimize the team's upsell and cross-sell strategies to increase ROI.• Developing, approving, and implementing compensation plans for the entire team to drive productivity and performance and reward achievement of customer and business goals.• Managing relationships across the team, assisting other team members in maintaining and improving customer relationships.

Czech Republic

• I am responsible for the business results of the AEC division in the Czech and Slovak Republic.• Together with my team of technical and sales professionals, we implement CAD/BIM/CDE solutions for our customers, which increase their labor productivity, flexibility, and competitiveness.• We develop our software tools to help users improve their work efficiency.• I participate in the joint strategy of our company, Arkance Systems Czech and Slovakia.• I care about the satisfaction of my team and our customers.• We have done tens of successful BIM implementations

Czech Republic

• Responsible for sales and implementation of Autodesk CAD/BIM solutions in the AEC market. • The leadership of sales and technical team.• In 5 years, we have increased the turnover on SW licenses by 60% and on services by 80%.

Czech

• Responsible for business development in new regions. • Determination and setting of sales strategies. • Building and managing of new technicals and sales teams.• We have built a strong and stable brand.• In 2018, we became number one in sales of AEC Autodesk licenses in the Slovak Republic

Czech Republic

• Management of short-term projects. • Selection and management of pre-sales team. • Responsibility for making offers in terms of deadlines, budget, and quality. • Preparation of documentation for approval to offer the level of local and global management. • Ensuring effective and complete communication within the pre-sales team.

• Sales of IT services portfolio (IT Outsourcing, SAP integration, voice services, printing services, etc.). in the assigned region - all Siemens companies in Czech Republic

• Search for new sales opportunities. • Maintaining and developing business contacts. • Presentation of CAD solutions. • Working closely with technical and project department. • Help sales juniors. • Organizing seminars and VIP events.• I have expanded the sales network by dozens of new customers.