Martin Smith-Baker Email & Phone Number

United Kingdom

In my current role of Pre Sales Manger I am the Key interface between Client, Sales, and Manufacturing, my role is to ensure Account Managers provide the correct solution to the client by understanding the client's current needs and anticipating their future growth. I will ensure that all relevant stakeholders fully understand the solution we propose to the Client.• Supported Account Managers & Client Relations Managers in improving operations and resolving issues to deliver top-notch customer service.• Consulted with Product Management specialists to establish new business partnerships through exploratory and informative meetings focused on value and benefits of device solutions.• Awarded "Service Excellence" for commitment to business in 2017 & 2016.

Uk And Roi

Central Uk

In this role I was the 1st point of technical escalation within the Region. Planning engineer training courses to meet the demands of the Pitney Bowes DMT customer base within the Central Region, supporting engineer development. I also attended an IJ20 (Hewlett Packard T200 digital inkjet web press) production print training course embarking on Pitney Bowes's exciting introduction into the print arena.• Managed team of 14 employees, overseeing the hiring, training, and professional growth of employees.• Delivered an exceptional level of service to each customer by listening to concerns and providing solutions.• Analysed departmental documents for appropriate distribution and filing.• Ownership for Central Region Mandatory Technical Bulletin updates

Central Uk

Assist RSM, S3, and CCC with day to day running of the region. Develop long term plans with RSM, & S3 to increase revenue streams and customer satisfaction through customer review meetings. Devise strategies to improve employee engagement.

Birmingham, United Kingdom

Based within the Birmingham office. In this role my main responsibilities were to overhaul any franking machine, desktop folder/inserter and letter opener that could not be repaired on customer’s site. I was also responsible for ensuring that the sales demonstration stock including showroom equipment was in first class condition prior to a sales demonstration.

Onc In Electrical And Electronics Engineering, Onc Electronics & Electrical Engineering

Education record

Education record