Martin Sng 孙子鑫 Email & Phone Number

Valenzuela, NCR, PH

Philippines

Philippines

Philippines

Philippines

Service Quality Prescription is an advisory firm aimed at strengthening small to medium sized enterprises in the Philippines. The vision to empower SME’s to compete with large corporations simply by creating a service excellence culture to engage their clients, making these clients loyal.

Philippines

Responsible for 5 hotels and resorts in the Philippines. Administer Quality improvement implementations. Creating the culture to service quality excellence by means of translating customer needs and wants into actions for the operational teams.

SE Asia

Manhattan Group is a leading Hospitality Recruiter of Choice. Founded in 2001 by Dr. John Ortner, we now operate with best practices in Hospitality recruitment with cutting edge processes and technology. Our realm of practice stretches across the Asia Pacific region and covers the Middle East as well as Europe. Tailored recruitment programs with top.

Bahrain

Situated on the north coast of Bahrain, this seven-story luxury resort, with 245 rooms and suites, is located within a 20-acre urban resort complex on the seafront of Manama. The Ritz-Carlton, Bahrain Hotel & Spa is only 11 kms from the airport, 3 kms from the Manama City Center and close to Bahrain International Exhibition Center. The Ritz-Carlton.

Partnership in a Hospitality Consulting, Hospitality Food and Beverage, housekeeping staffing and Event Planning Corporation. Create and lead the board of Directors in daily operations, Budget implementation, control as well as accounting for expenses. Train waiters, bartenders, housekeepers to fulfill temporary labor needs fro hotels as well as event.

United States

Responsible for all Hospitality products cataloging with emphasis on AAA and Mobil standard products. Service existing clients as well as creating new accounts. Creating new terry and linen specifications to target convention, luxury and ultra luxury hospitality providers. Involved in sourcing and implementing Hospitality related products and services..

Orlando, Florida, United States

Responsible for creating and instill processes as well as setting the standards for the largest North American Ritz-Carlton Hotel at 584 rooms and direct supervision of 128 employees, including 2 housekeeping managers as well as 5 housekeeping floor supervisors. Trained and guided the Overnight Manager in overnight operations as well as overnight.

United States

Local Pre-opening Leadership;2001, The Ritz-Carlton, Half Moon BayTitle: Housekeeping Manager2003, The Ritz-Carlton, Orlando Grande LakesTitle: Asst. Executive HousekeeperVisiting Trainer;2001, The Ritz-Carlton, BostonEvent: Re-Opening CountdownDepartment: Housekeeping2002, The Ritz-Carlton, Battery ParkEvent: General Managers' MeetingDepartment.

Half Moon Bay, California, United States

Areas of responsibilities covering Bell Service, Door Service, Hotel Concierge, The Ritz-Carlton Club, General Lobby operations and Valet Parking. Attends Pre/Post Convention Meetings to partner with Event/meeting planners in order to successfully execute the group program. Tasked to raise the Warm Welcome phase as well as the Fond Farewell phase of the.

Half Moon Bay, California, United States

Responsible for creating the operating processes of the department as well as the Laundry and Valet department. As the first pre-opening experience with 264 guest rooms including 50 guest house concept away from the main property. Employee strength includes 42, out of which includes 3 floor supervisors. Involved in Quality improvement team for CARE (Clean.

Atlanta, Georgia, United States

Training involved line level experience in Housekeeping (accepted position as departmental trainer after six months), Laundry and Valet, Concierge (accepted position as chef Concierge for the lobby as well as The Ritz-Carlton Club), Front Office operations includes Agent and promoted to Night auditor and Rooms Controller. Also received training in Hotel.

Diploma, Hotel Management

Living in a culturally diverse environment. Study the hospitality industry mechanics majoring in food and beverage operations.

F&B Operations