The Head of WHS, Circularity & AMS is responsible for developing and executing Work, Health & Safety (WHS) strategies in the organization to ensure compliance with local regulations. The role also manages tool circularity as part of the company sustainability strategy and oversees customer experience of Hilti’s After Market Service and Fleet Offering within the tool repair operation.

This role integrates Hilti's key Asset Management solutions of our Fleet Management tool leasing program and our Asset Management tracking service called ON!Track. The role also manages the operational support of these services in terms of customer support and our tool service centre or TSC. Finally, an emerging part of this role is developing Health and Safety training services for Hilti products.

This role has full Profit and Loss (P&L) responsibility of Hilti business to this trade segment. It requires having a well formulated strategy in place and a carefully co-ordinated plan to execute it. This includes detailed financial modelling to ensure that growth plans are both sustainable and profitable.

National P&L responsibility for Hilti fasteners and tools in mechanical and electrical trades sector, 2015 net sales revenue $19 million. Reports to National Marketing Director.► Key Contributions:♦ Drove a 10% net sales growth, 24% EBIT CAGR 2012-2015 by developing and implementing a full strategy and business plan for growth.♦ Increased sales by expanding sales force by 17% (2012 through 2015) and creating a more focused sales approach with greater specialisation, improved recruitment and more training sessions.♦ Achieved 8% CAGR increase in base customer platform, 2012-2015 with greater customer engagement, by introducing a facilitation-based approach to group learning that dramatically increased competence.

Strategic Marketing Manager role was responsible for :* Business Analysis and Intelligence* Customer Database Quality Management* e-Business* Fleet Management Services* Sales Territory planning and investing

Managed a team of 10 account managers servicing the Sydney metro area.► Key Contributions:♦ Grew NSW team sales by 6%, total net sales revenue $8m in 2007, through effective recruitment, coaching and development, while exceeding all targets as Sales Manager.

Marketed a portfolio of diamond tools in Australia and managed associated supply chain and user training.► Key Contributions:♦ Grew product portfolio from $3.6m to $4.7m between 2004 and 2006 through effective product marketing, end user support and training, reporting and analysis.

Element Six is a global synthetic diamond and ultra-hard materials company that manufactures, markets and sells synthetic diamonds for use in industry.► Senior Materials EngineerWith deep involvement in technology commercialisation, commenced in research role at Diamond Research Laboratory in South Africa (1998 – 2001), before acting as industry liaison between production and customers at Market Support Centre in Ireland (2001 – 2003).► Key Contributions:♦ Identified how a particular product had untapped commercial potential, leading to its redeployment in a different industry where it broadened the scope of an existing product line and achieved commercial success, thereby increased the company’s overall market penetration.♦ Completed scientific investigation required for design and patenting of a new ultra-hard material for machining compacted graphite iron engine blocks, managing the testing, manufacture and retesting phases.♦ Reduced overheads and achieved a lower fixed and variable cost structure by relocating technical support function for two product lines from the UK to Ireland, and improving service quality by strengthening liaison between support and production.♦ Delivered product training in Sweden, Israel, Canada, UK and Switzerland, in workshops presented at venues ranging from university conferences to factory floors.♦ Influenced management to resolve a long-term issue by optimising a production process, resulting in a decrease in consumables and peripherals while increasing energy.► Responsibilities:♦ Product Development – Guiding the research and development effort in the commercialisation of new products.♦ Marketing Research – Identified, researched and analysed competitor products, & identified industry trends in the marketplace.♦ Technical Support – Provided technical support for two ultra-hard material product lines.♦ Training – Facilitated training events to assist customers in the properties & optimal use of products.

► Materials EngineerI completed a PhD on an Eskom project. Eskom sponsored my studies from 1989 (undergraduate degree) until 1997 (postgraduate). I then worked with Eskom full-time until January 1998.