Management and development of direct sales channels and web channels (websites, internetbanking and smartbanking) for CSOB and Postovni sporitelna brands.Cooperation with other departments (especially Design and Client service) on campaign management - definition and preparation of new campaigns, changes of current campaigns and also in customer offering.Definition and development of sales processes.Setting up and managing of cooperation with 3rd parties.Leading and cooperation… Show more Management and development of direct sales channels and web channels (websites, internetbanking and smartbanking) for CSOB and Postovni sporitelna brands.Cooperation with other departments (especially Design and Client service) on campaign management - definition and preparation of new campaigns, changes of current campaigns and also in customer offering.Definition and development of sales processes.Setting up and managing of cooperation with 3rd parties.Leading and cooperation on various projects related to entrusted agenda. Show less

Managing 4 teams of consultants responsible for telemarketing (consumer finance and insurance products), onboarding, retention and sales support. Ensuring that teams meet their sales targets, monitoring quality and effectiveness of each consultant, individual coaching, inspiring and motivating. Solving various HR related matters.Both regular and adhoc reporting.Cooperation on various new business development activities and projects - new products and campaigns (insurance products… Show more Managing 4 teams of consultants responsible for telemarketing (consumer finance and insurance products), onboarding, retention and sales support. Ensuring that teams meet their sales targets, monitoring quality and effectiveness of each consultant, individual coaching, inspiring and motivating. Solving various HR related matters.Both regular and adhoc reporting.Cooperation on various new business development activities and projects - new products and campaigns (insurance products, personal loans, credit cards), self-care, internal processes optimization, development of related IT systems etc.Participation on the transformation project “the Bank” – clients typology (focus groups with clients), definition of operation and IT needs of a new bank callcentre etc. Show less

Responsibility for the team of 12 operators, hiring, onboarding and adaptation and further development. Performance management and meeting sales targets and other KPIs.Capacity management. Development and implementation of new processes and products (cashless loan, new CRM system for the call centre).