Martin Vatchkov Email & Phone Number

Vienna, Austria

Vienna, Austria

• Manage a team of Customer Service Managers for the European, US and Asia markets
• Assist team with executing customer support and optimization strategies for our customers
• Direct budgetary management for the global customer service team, optimizing resource allocation and cost-efficiency
• Developed and executed strategic initiatives for the global customer service team to enhance customer satisfaction and support business objectives
• Spearheaded the implementation of CRM systems, including comprehensive review of API documentation for Gorgias, Kustomer, Klaviyo and Shopify to streamline operations
• stablished standardized operational procedures for global customer service to maintain consistency and quality across regions

Sofia, Bulgaria

• Build a strong relationship with key customer staff and vendors.
• Ensure reports are provided to an agreed schedule or on request.
• Present open cases to client on a weekly basis
• Drives process improvements that increase customer satisfaction.
• Work with the client and IBM System Administrator's teams to identify and manage service improvement activities.
• Communication with vendors on a daily or weekly basis

Bulgaria

• Effectively and positively communicate the organizational mission, vision, values, goals, performance management and action plans to assigned resources
• Assume management responsibility and delivery for the team, including adherence to all manager responsibilities associated with the support delivery processes
• Being an advocate for client satisfaction, demonstrating the importance of client satisfaction in both words and actions
• Resolves service and team/employee issues and sets long term plans
• Responsible for delivery of highly visible services that contribute significantly to achievement of customer satisfaction, cost, expense and other business objectives
• Flexibility and willingness to travel to different locations

Bulgaria

• C3i is the leading BPO for technical support services for life science companies worldwide.Principal Responsibilities:Workflow Management
• Perform workload distribution, assign tasks and track execution of both
• Monitor compliance with targets for Service Level Agreements and Operational Level Agreements
• Assign follow-up activities and track their execution
• Distribute review of Open Assistance Request, Activity Plan and Orders
• Creating and improving current reporting

Bulgaria

• C3i is the leading BPO of technical support services for life science companies worldwide.Тhe Helpdesk Technical Analyst I is responsible for providing comprehensive technical support services to support center.
• Providing advice, information and assistance to callers;
• Attempting to resolve all inquires on first contact with the caller;
• Making sure that all telephone calls are answered promptly;
• Following up customers by calling them back;
• Research required information for callers using available resources;

Bulgaria

• Safecap provides foreign exchange services with a large portfolio of financial instruments, customized accounts and personalized client support by qualified personnel.Main responsibilities:
• Ensure bank transfers are deposited in traders accounts;
• Monitoring of bonuses to be issued to traders;
• Responsible for correct allocation of all customer payments;
• Gather all information related to customers payments
• Communication with bank institutions when needed

Pretoria Area, South Africa

Bachelor Of Business Administration (B.B.A.), Business, Management, Marketing, And Related Support Services

Activities and Societies: The Department of Business Management strives to provide, in partnership with industry, high quality and market.

Masters Degree In National And International Security, Homeland Security

Activities and Societies: The degree covers specialized courses in sciences for risk, geopolitics and security, environmental and.

Economics, Business, Management, Marketing, And Related Support Services

Activities and Societies: Teaching in the program during the first two years covers general education, training in basic scientific.

Software Engineering, Computer Software Engineering