Martin Victor Ilagan
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Martin Victor Ilagan Email & Phone Number

Location: Dasmariñas, Calabarzon, Philippines 8 work roles 1 school
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Location
Dasmariñas, Calabarzon, Philippines

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Martin Victor Ilagan previously worked as Operations Supervisor at Skylynx Technologies and Service Desk Analyst at Safeway. Martin Victor Ilagan holds Bachelor Of Science - Bs, Civil Engineering from Feu Institute Of Technology.

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About Martin Victor Ilagan

I have 3 solid years of property and project management combined which includes property maintenance, coordination, billing, invoicing, and addressing concerns from the tenants and administrator on time. I also have experience in providing customer service which I can use to build an excellent relationship with our customers and other stakeholders. Now, I am working as a senior payment analyst and I process VIP and non-VIP withdrawals to payment transactions. I also perform system automation for 3 departments to improve their processes.On a personal note, I am studying Nihongo at Ateneo De Manila University every Saturday.

8 roles

Martin Victor Ilagan work experience

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Operations Supervisor

Skylynx Technologies

Makati, National Capital Region, Philippines

• Leads the team/s in developing and executing test plans, reporting issues, resolving issues, improving test process, and providing information on process enhancements.• Working closely with business and technical stakeholders to define both feature level and system-wide quality requirements to reduce or eliminate technical issues.• Responsible for the daily processing and execution of payment runs (Automated and Manual) and Manual Payment requests.• Issues resolution, validation and due diligence, request and monitoring of authorization to ensure that all payments have been processed according to SOP.

Oct 2018 - Mar 2024

Service Desk Analyst

Safeway

Taguig, National Capital Region, Philippines

• Aids maintenance of all computer systems and hardware. Installing, configuring, and updating software. Fixing client’s issue daily.• Escalate to 2nd & 3rd level support teams and coordinate across team Incident response for High\Critical and or complex issues. • Monitor, update & resolve incoming Incident, Problem, and Change tickets and Service Requests. • Analyze issues with existing software and develop support efficiencies.

Jun 2018 - Sep 2018

Customer Service Representative

Concentrix

Quezon City, National Capital Region, Philippines

Identifying client’s needs, clarify information, research every issue and provide prompt resolutions.

Dec 2017 - Apr 2018

Procurement Engineer

Transasia Construction Development Corporation

Muntinlupa City, National Capital Region, Philippines

• Oversees the purchasing of technical goods and services for construction operation. • Manage and negotiate with suppliers and evaluate purchase agreements.• Supports in identifying potential suppliers for routine bulk materials procurement

Jul 2016 - Mar 2017

Project Officer

E. I. Construction And Development Corp.

Makati, National Capital Region, Philippines

Ensure smooth flow of operations and coordinate project updates with the office and onsite project.

Oct 2014 - Jun 2016

Property Management Engineer

First Oceanic Property Management, Inc

Makati, National Capital Region, Philippines

Responsible for overall technical aspects of the property such as construction monitoring, daily operations, property enhancement

Dec 2013 - Apr 2014

Telecom Management Analyst

Accenture

Quezon City, National Capital Region, Philippines

Feb 2013 - Oct 2013

Service Desk Analyst

Accenture

Mandaluyong, National Capital Region, Philippines

Provides technical support to users and resolved hardware and software issues. Perform Technical maintenance and software installation updates.Facilitating Telecoms transactions according to SLA. Ensuring customer needs are resolved in timely manner

Jun 2012 - Feb 2013
1 education record

Martin Victor Ilagan education

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Where is Martin Victor Ilagan based?

Martin Victor Ilagan is based in Dasmariñas, Calabarzon, Philippines.

What companies has Martin Victor Ilagan worked for?

Martin Victor Ilagan has worked for Skylynx Technologies, Safeway, Concentrix, Transasia Construction Development Corporation, and E. I. Construction And Development Corp..

How can I contact Martin Victor Ilagan?

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What schools did Martin Victor Ilagan attend?

Martin Victor Ilagan holds Bachelor Of Science - Bs, Civil Engineering from Feu Institute Of Technology.

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