As a Customer Success Manager at Andes Docs, I manage the full lifecycle of customer relationships, primarily in the real estate sector and companies that handle high contract volumes. My role focuses on ensuring customers successfully integrate our digital platform to streamline and optimize their contract creation processes—from drafting to signing and distribution.Key Responsibilities:Serve as the primary point of contact for customers, guiding them through onboarding, platform adoption, and continuous usage.Collaborate closely with sales, product, and technical teams to deliver tailored solutions Proactively monitor customer health metrics Conduct customer training sessions, ensuring effective usage of the platform.Lead quarterly business reviews to assess customer performance and suggest optimizations Achievements:- Improved customer retention by 22%, contributing to the company’s revenue growth and customer satisfaction.- Reduced customer onboarding time by implementing more efficient training and support strategies.- Consistently maintained a customer satisfaction score of 98%.Skills Developed:- Client Relationship Management- Strategic Consulting & Solution Implementation- Cross-functional Team Collaboration- Data Analysis for Customer Health MetricsTools & Technologies:- CRM (Productivity Clickup, Hubspot, etc)- Contract Management Software- Communication platforms (Slack, Zoom, etc.)

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SOS ENERGY Project: Led a team to establish a new business unit from the ground up. In the first stage, we developed the product, sales channels, suppliers, and implemented process workflows. During the second stage, collaborated with SANTEX to design and implement a CRM system, streamlining all operations into an efficient technological framework to drive business growth.Through strategic initiatives and dedicated efforts, we achieved remarkable results. We successfully increased monthly sales from 0 to 2500 units within a short span. This surge in sales played a pivotal role in boosting revenue for our partners. By effectively leveraging the CRM system and refining our sales strategies based on data-driven insights, we were able to tap into previously untapped markets and enhance customer engagement.Our achievement of consistently scaling sales operations not only solidified our market presence but also fostered stronger partnerships with suppliers, distributors, and stakeholders.

Junior Financial Analyst with 2 years at a real estate firm. Analyzed market trends, evaluated investment opportunities, and prepared financial reports. Played key role in optimizing property portfolios, contributing to a 15% increase in ROI. Gained proficiency in financial modeling and data analysis, fostering personal growth in a dynamic industry.