I am a business project manager with expertise in leading enterprise-wide initiatives with a focus on return on investment and client satisfaction. My banking background includes mortgage, consumer and credit card lines of business. As a business partner, mediator and keen negotiator, I earn credibility quickly with cross functional teams and third parties – providing honest feedback and steady support to ensure time lines are met, contract fees are fair and expenses are minimized. My positive approach to leading teams through challenges and change motivates people to partner with each other, accommodate each other’s schedule and to look forward to coming to work every day. With a specialty in client contact centers, servicing, collections/default, and loan recovery, my 20 years of project management experience includes: process improvement, risk assessment, compliance, business analysis, merger/acquisition integration, vendor management and utilization of offshore teams.