Martin Walker Email and Phone Number

When I assumed this role, I identified gaps in direction and strategy within the team. Leveraging my expertise as a technical stakeholder and business advocate, I was able to develop a clear product roadmap and actionable priorities, ensuring alignment with company goals—created a structured framework that empowered the team to deliver high-impact solutions while driving value for internal and external stakeholders.As a Product Owner, I function as a strategic leader, facilitating cross-functional collaboration between product, development, and operations teams—focus on delivering scalable, user-centric solutions for government payment systems while balancing the modernization of legacy applications with innovative platform integration strategies.Key Skills and Achievements:Strategic LeadershipDefined and executed platform strategies for a suite of payment-related applications, aligning them with organizational objectives and customer needs.Cross-Functional CollaborationPartnered with engineering, business, and stakeholder teams to ensure alignment and streamline delivery processes.Customer-Centric ApproachChampioned user advocacy through stakeholder engagement and feedback loops, enabling scalable, impactful solutions for the end users.Data-Driven Decision-MakingIntroduced data baselines to quantify application usage, value, and revenue generation, leading to improved prioritization and resource allocation.Product Vision and RoadmappingDelivered actionable roadmaps that integrated technical expertise, business understanding, and customer insights, ensuring a unified vision across teams.Operational OversightCoordinated team efforts to ensure compliance with payment processing standards and fostered a culture of continuous improvement and growth.

Description: As a Senior Product Analyst at Tyler Technologies, the goal was to utilize a combination of technical know-how and collaboration across different teams to tackle the intricacies of payment processing, thereby ensuring the successful daily operation of financial products and services. Responsibilities: In today's financial solution landscape, the demands of this position called for a unique set of responsibilities such as project management, internal product solution management, fraud prevention and management, audit control management, and working closely with various stakeholders. Tools:Data Analysis—Oracle SQL Developer, Visual Studio Code, Excel, Amazon QuickSight, SQL, PL/SQLCollaboration— Atlassian Jira, Atlassian Confluence, Monday.com, Thycotic Secret ServerProject and Task Management—Smartsheet, ServiceNow ITSM, Microsoft PlannerCommunication—Microsoft Teams, Microsoft Office, Avaya Cloud Office, DocuSignDevelopment and Testing—Postman, Microsoft Remote Desktop, SnapLogic, Jenkins, Swagger, Python, Command Line, ReST, HTML, CSS, XML, SFTP, SSH, FTP

Manage Billing, Claims and Disputes as an embedded representative for a sales team.

Provided Billing Analysis and Account Management for customers regarding Accounts Receivable.

Provide industry specific solution knowledge and account management for customers using Freightview’s internet based Transportation Management System (TMS) application.